AT&T is one of the largest mobile service providers in the United States. It is the top provider of fixed telephone services in the country. It is, therefore, no surprise that outages can be very inconveniencing for a lot of people. If you are experiencing connection problems with your AT&T, it may be because there is an outage in your area. You can use the AT&T outage map to check the connection in your area.
How to Check AT&T Phone Outage Areas
If your cell or home phone does not get a dial tone and you are unable to make or receive calls, it may be because there is a service outage in your area. Outages may be caused by various factors including strong rains and wind or a downed phone line.
There are, however, plenty of other reasons why your phone may not be working. If you are unsure of the cause, you should check with other users in your area. If they do not have similar problems, you can follow these steps to check if there is an outage in your area.
1. Navigate to the AT&T website
2. Click on the option 'Select' under the option 'voice.'
3. Click 'Yes' and then 'Continue' to sign in if you know your password and user name
4. Go to the option 'Can't Make/Receive Call' and then 'Continue.'
5. If there is an outage in your area, there will be a notification about it. If no notification appears, there is no outage in your area. Your problem may be caused by other factors.
Another simple way to check for outages in your area is by contacting the customer support team. If you contact them by phone, you will be connected with a representative to guide you. You may also check for outages on their various social media sites.
How to Solve Blinking Red Broadband or Services Down
If there is no service outage in your area, your poor connection may be caused by other issues. The following are some of the most common solutions to your problem.
1. Reset Your Modem
If your broadband light is a solid red or blinking, you may need to reset it. Press the reset button and hold it for a few seconds. Resetting the modem may help you improve your service. You may also reset your modem by logging in first.
2. Review Your Connections
Problems with your connections may result in low service. Check your cables and ensure that they are plugged in correctly. They may come loose if you bump into them. Get rid of all equipment that may be hindering direct connection.
3. Wait It Out
If there is an outage in your area because of poor weather, you may have to wait it out. If the outage has not been reported yet, reach out to the customer support team and report it. AT&T tries to solve outage problems fast so you may not have to wait for too long.
Whether your AT&T service is down or completely out, the outage map will let you know. If you have an outage report, check first to ensure that it has not been reported yet. AT&T will provide you with a list of issues that have occurred and their location.
Another way to check for service outages is by checking the AT&T community. The community is vibrant and interactive. If there is an outage, they will tell you about it. The community also gives you a platform for answering questions. You may start a new conversation or follow an existing one. With these steps, you should be able to check for AT&T service in your area.
After thousands of AT&T customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I check for an AT&T service in my area? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting AT&T if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like AT&T in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I check for an AT&T service in my area? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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