How do I merge multiple accounts at AT&T? Is it possible to merge accounts?
A simple 7 step guide for solving this common AT&T problem quickly and effectively by GetHuman
Email address on the account, Password
It is possible to merge multiple accounts on AT&T. One account needs to be designated as the primary account with primary billing responsibility, and then the other account can be transferred to the primary account. AT&T requires a new agreement that the new owner accepts full responsibility of paying the new wireless account, monthly bill and contract.
(Note: When two accounts merge the user who has an upgrade can keep their upgrade even after the transfer between the accounts)
Before transferring billing responsibility, make sure to check the requirements to ensure you are eligible to take over billing responsibility. Below are the requirements for the primary account holder/account:
The account must be at least 60 days old
GoPhones accounts are non-transferable
The phone, tablets etc must all be paid and active
The original account must not be overdue on payments
The new owner of the account must also:
Be at least 18 years old
Choose from the designated AT&T plans
Pass the credit evaluation for AT&T to accept the transfer and also pay the transfer fee which is anywhere from $18 to $36 dollars.
Accept the remaining terms in place with all current cell phones, pads etc.
If primary account holder passes all of the above and would like to continue, follow the steps listed below:
Step 1: Log-in to your account with your User ID and Password through the AT&T Customer Center (https://www.customerservice.att.com/index.jsp )
Step 2: Under the option "Billing, Usage and Payment", select "Transfer Billing Responsibility"
Step 3: Select the account(s) you would like to transfer the billing responsibility from
Step 4: Select the lines within "Transfer billing responsibility" which means that you must understand the Terms and Conditions of paying for bills of lines that are all merging.
Step 5: Fill out the request form then click "Submit"
Step 6: Click "Continue" and accept the Terms of Agreement and then press "Submit"
Step 7: You should be all set and shouldn't have anything left to do! Nice! Hopefully this all helps- let me know
Categorized:FlyingCashew4 years ago
About this Step by Step Guide
After thousands of AT&T customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: How do I merge multiple accounts at AT&T? Is it possible to merge accounts?; Can't get the bill issue resolved. Quoted a price to sign up and it's double from what they said...; Not sure someone put a One of my sons friends put alock screen pattern on my phone,and changed my...; I bought a phone off of someone and their network is att but they had a contact under T-Mobile. W...; Lines runs through tree in danger of falling. Will you take it down?; I want to pay my bill to get my service back on... So we put together this guide to try to help. It has 7 step(s) to it. It takes an average of 116 minutes to get through these steps according to other users, including time spent working through each step and contacting AT&T. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.
Why does GetHuman Write How-to Guides for AT&T Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like AT&T that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I merge multiple accounts at AT&T? Is it possible to merge accounts? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
AT&T Phone Number
See current wait time and use the GetHuman Phone to reach AT&T without waiting on the phone.Contact AT&TAT&T Customer ServiceMore AT&T How To GuidesSimilar Problems Reported by Others
GetHuman shows free information and tools to help customers contact AT&T and solve AT&T customer service problems faster.