After thousands of AT&T customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: How do I upgrade my AT&T phone?; I need to have my old Samsung galaxy s * unlocked to move to another carrier*; My phone is not working and I need to know why; I need to forward my landline phone to my cell phone; I want to unlock my att&t phone and I'm being told I can't until I have six months service on go...; Can I recover voicemails from a previous account that I had with AT&T?... So we put together this guide to try to help. It has 9 step(s) to it. It takes an average of 120 minutes to get through these steps according to other users, including time spent working through each step and contacting AT&T. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.
GetHuman has been working for over 10 years on sourcing information about big organizations like AT&T that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I upgrade my AT&T phone? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
GetHuman shows free information and tools to help customers contact AT&T and solve AT&T customer service problems faster.
We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers