What Do I Do If My At&t Sim Card Is Locked and I Now Need a Puk Code?

Don't worry if you are having trouble with your locked SIM card. There are several ways to get the code and unlock your SIM card. The first way to get a PUK code for an AT&T SIM card is to contact AT&T support directly. By calling or visiting one of their retail outlets, you will be able to talk with a customer service representative. Explain the problem, and they will provide a PUK code free of charge.

Don't worry if you have an AT&T SIM card that is locked and you need a PUK code. There are several ways to get the code and unlock your SIM card. Below is an outline of three of the best ways to get a PUK code for the card. So if you are having trouble with your locked SIM card, keep reading for help.

Call AT&T

The first way to get a PUK code for an AT&T SIM card is to contact AT&T directly. By calling or visiting one of their retail outlets, you will be able to talk with a customer service representative. Explain the problem, and they will provide a PUK code free of charge.

Go to the Official Website

The second best way to get a PUK code is to go online and contact the AT&T website. Click on the "Contact Us" link at the top of the page. Next, choose from one of their options for contacting the support team. You can either call or visit a retail outlet in person. Finally, explain your situation, and they will give you a PUK code.

Consider an Online Service

The third choice for getting a PUK code is to use an online service. There are several of these services available. After paying them, they will provide you with your AT&T SIM card's PUK code. You can then unlock the SIM card yourself. Be careful when using this option because there are some scams out there.

How Long Will I Wait?

If you choose to contact AT&T directly over the phone, be aware that it may take 24 hours or more for them to provide your PUK code. You can visit an AT&T retail outlet in person, but this option is only possible if one is located near you. However, contacting the company online will produce your code within a few hours.

If you can call the AT&T customer service line, ask for a PUK code. However, the representative will not always give it to you over the phone because they may require that you do something to unlock your SIM card or verify that you are who you say you are.

You may have to set up a new account on your phone, so it is linked to AT&T as your phone's provider. You can do this by going into the Phone section of your phone's settings and manually entering the needed information. Also, you will have to provide identification such as a passport or driver's license.

If you can get a PUK code from AT&T, you mustn't let the SIM card enter a locked state again. If this happens, then your phone's data could be inaccessible. Therefore, it is recommended that you disable your PIN before entering a locked state by following these instructions:

  1. From your home screen, tap the Phone icon.
  2. Enter *#27663368378# to access your phone's service center menu.
  3. Press the Menu button and select Back when you are on the main screen of your phone's settings.
  4. Return to the home screen and tap on the AT&T Icon.
  5. Press the Menu button and select Back until you are on your home screen again.
  6. Enter *#*#272255*255*663282*#*# to access your phone's security menu.
  7. In the Security settings, tap SIM Card Settings, then press OK.
  8. Set your SIM card PIN to Off or Toggle it to Off.
  9. Save this change by tapping the Menu button and selecting Save.

Now, you can enter a PUK code for your AT&T SIM card. After entering the correct code, press OK to confirm that you can unlock the SIM card. You can then enter a new PIN for your SIM card.

Why Did GetHuman Write "What Do I Do If My At&t Sim Card Is Locked and I Now Need a Puk Code?"?

After thousands of AT&T customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If My At&t Sim Card Is Locked and I Now Need a Puk Code? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting AT&T if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for AT&T Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like AT&T in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If My At&t Sim Card Is Locked and I Now Need a Puk Code? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

AT&T

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My AT&T SIM Card is Locked
What do I do if my AT&T SIM card is locked and I now need a PUK code?

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