Acorns is a financial institution that allows users to invest using small amounts of money. Users have access to customer support that allows them to ask questions and resolve issues in a variety of different ways. If your Acorns account has been frozen you will need to contact customer support. Acorns customer support provides more than one way for users to reach out and get the help they need.
Call Customer Support Directly
Acorns users have the option of contacting customer support directly to get help with their frozen account. A customer service representative will ask identifying questions and provide help and guidance to unfreeze your Acorns account. Provide all the requested information so that an Acorns customer support agent can resolve your issue. You may be required to provide additional or supporting information before an account is unfrozen or unlocked.
Visit the Acorns Contact/Help Page
Acorns users can visit the Acorns contact page for help. The page will have an FAQ section and a form that allows you to choose your issue to get more information. If the FAQ section doesn't resolve your issue there will be a form at the bottom of the page you can use to provide more details about your situation and get help from customer service. Select your issue and follow the prompts to detail issues with your frozen account.
What Can We Help With?
This form will have a section that asks users to choose from a drop-down menu. The menu will list several issues. Select the issue that most closely fits your problem, and follow the steps below:
1. Tell Us More
The next box will require you to provide more specific detail about your issue. You will need to choose the problem that fits your issue from a drop-down menu.
2. Provide Personal/Identifying Information
The next section of the online form will require you to provide your first and last name. You will also be asked to provide the email address linked to your Acorns account. You will need to enter your email address twice to confirm it. Next, you will need to provide your phone number and date of birth.
3. Explain the Issue
The last portion of the online form is a section that will allow you to enter specific details about your frozen account and the issues you're having. Be as detailed and specific about the issues that may be related to your frozen account. This will help customer support resolve your issue and/or provide directions and information that will help you resolve your issue. Once you complete the form tap the button that says "Email."
After thousands of Acorns customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Unfreeze My Acorns Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Acorns if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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