If you lost access to your Activision account, you can recover it in a few simple steps. If you forgot your password, follow these steps to reset it and recover your account;
1. Go to the password recovery page
2. Enter the email address associated with your account and click on the option 'Submit'
3. You will receive instructions for resetting your password in your email
4. Follow the 'Reset Your Password' link. Use the link as soon as you can as it is only valid for 24 hours
5. Enter your new password
6. Click 'Save'
Choosing Your New Password
Your new password should be unique and strong. It must have at least eight but not more than 20 characters including at least one letter and one number. Your password cannot have sequential characters such as 0123 or ABCD. Having a strong password ensures that no one else can access your account.
Broken Password Account Recovery
If you can't log into the website with your account, the issue may be with your password. If your password has been compromised, you may have trouble getting into your account. If you don't remember resetting your password, follow these steps to recover your password.
1. Go to the 'Forgot Password' option and enter the email associated with your account. Ensure that you are logged out of other accounts before completing the process
2. On your email, you should receive a reset email. If you can't find the email, it may be in your spam/junk folder.
3. Enter your new password
4. Use your new password to log in and update your profile
If Your Account Was Hacked
If you suspect that your account may have been hacked, you may need to contact the support team. Your account may be hacked if; your account stats are inaccurate, your classes are changed, or someone had access to your password.
Change your password and use one that is strong and unique. Contact the support team and express your concerns. They will give you tips to keep your account safe and deal with the existing issues.
Activision tries to protect your account as much as possible. Your personal information remains safe. Members of the public cannot access it unless it is non-confidential in nature. Information that may be accessible to the public includes; leaderboard rankings and scores.
Activision customers are assured that their personal information may not be misused or altered. If you contact the support team, the representatives may give you the tips you need to use your account safely.
Even though Activision protects your account, it is impossible for them to guarantee 100% security for their customers. Fortunately, it is possible to recover your account after its security has been compromised.
The best way to contact Activision with your problems is on the phone. You will be connected with a customer care agent in a few minutes. The support agents are polite and respectful. They will help you get help with any of your problems. Some customers have to call Activision a few times before getting the help they need
Another option to seek help from Activision is on their help desk. It has a wide variety of targeted tips and suggestions that may address your questions. The Activision help desk gives you an opportunity to learn from the experiences of other users. When speaking with a customer care agent on the help desk, they may request that you continue the communication on email. This means that it may take you a longer time to get support. They do not give support on their Twitter and Facebook.