If you realize that items are missing from your account, it may be because unauthorized people have gained access to your account. Try clearing the cache on your system and restart the game. If your items are still missing, you may need to contact the support team and ask for help.
If You Purchased Points But They Are Missing From the Game
If the items you purchased through the store do not appear in your game, you may need to wait. The game may take up to 12 hours before they appear in your game. If, after, 12 hours, they still don't show, restart your device and try finding them again. If the issue persists, contact the support team and ask for help.
If You Used COD Points to Get Supply Drops but Didn't Receive In-Game Items
If you didn't find your Supply Drop items, check the tab 'Recently Acquired.' It is within the Black Market. This option will show you 25 of the most recent items you acquired.
If you don't find the items, they may be inaccessible until you reach a certain level. It may be impossible to unlock certain special gear, retiles, weapon camos, and attachments before reaching certain levels.
If you are certain that your Supply Drops are missing, you may seek help from the support team.
If You Tried to Convert COD Points to Vials But the Vials are Missing
If you attempted to convert COD points to Vials but can't find them in-game, you need to contact the support team for help
If You Burned Duplicate Items But Didn't Get Compensation
If you use the Burn Duplicates function to redeem duplicate items, you should receive Cryptokeys. If you don't, you may need to request support on the help desk.
You may use your Call of Duty Points to obtain in-game items for all of Duty: Infinite Warfare, Call of Duty: Black Ops III, Call of Duty: Modern Warfare Remastered, Call of Duty: Ops 4, and Call of Duty: WWII.
Plenty of Activision users experience the problem of missing items at one point or another. One of the best ways to retrieve your missing items is by contacting the seller. They are likely to help you address the issue fast. If you report to Activision, they will investigate the matter and get back to you. They may help you retrieve your lost items.
Contacting the Support Team
Contacting them on the Phone
The best way to contact Activision is on the phone. You will be connected with a representative who may guide you through the process of retrieving your items. When speaking with an Activision representative, you have to be patient. Clear your schedule and have all the relevant information. This way, the process will be fast. If you can't get help the first time, call Activision again and you may be connected with a more helpful representative.
Contacting them on the Help Desk
The help desk is a good platform to seek support if you are in no rush to get help. It has targeted tips from Activision and other customers who have gone through similar problems. Go through the pages and you may find tips and reminders that help you address your problem. Activision has a vibrant help desk so you are likely to get the help you need. If you don't find a topic that covers your problem, you may initiate a new conversation.
Activision does not offer support on email or Live Chat. They do not offer support on their social media sites either. If you would like to speak directly with an agent, you only have one option.
After thousands of Activision customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If There Are Missing Items from My Activision Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Activision if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Activision in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If There Are Missing Items from My Activision Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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