Even though Adidas tries to create products that are excellent in performance and quality, it is not always possible. If you are unhappy with your purchase on Adidas, you can return it and request a full refund within 30 days.
If you want a refund for hype products, you must return them within seven days from the date of delivery. It is impossible to return customized items. To enjoy free returns, the product you wish to return must be within the United States. You can't use the return label through USPS for FPO/APO returns.
Returning Your Product
Go to the 'Online Returns' page and print your return label. When your package is labeled, you can drop it at any USPS drop-off point. Follow these steps to return your product via mail.
1. Log in to your account or sign in as a guest
2. Check the item you wish to return and explain why you are returning it
3. If you are returning multiple items, have each one in a different box. In every box, include the return detail slip
4. Attach your shipping label and remove any other delivery addresses from the box
5. Drop your shipment at your nearest UPS store or drop-off location
You may return your Adidas product at your local Adidas retail store. When returning your item to an Adidas store, check to ensure that you are within the returns window. You must provide the store with your original form of payment and confirmation email. Without the details, the store cannot process your request.
If your receipt is unavailable, you may be eligible for an in-store credit.
If you wish to return hype products, you have to use the online returns portal. When ordering them, the returns window will be communicated on the product page.
Requesting a Refund for an Adidas Authorized Reseller
You can get Adidas refunds if you purchased your product from an authorized reseller. If you have any concerns about your product, contact them and request to return it. Note that different resellers may have different return policies.
Refunds for Items Ordered in an Adidas Store and Delivered to Your Home
If a store representative helped you request an item to be delivered to your home, you can't return it to the store. If you want to request a refund or exchange, you must follow the Adidas online shop instructions.
If you have any questions or concerns about Adidas refunds, you may contact the support team and ask for help.
You may request a refund if you do not receive your order. Different orders may have different delivery times. It depends on your delivery address, delivery method, and the type of product you ordered. If you place your order when there is a sale or promotion, there may be delays. The average delivery time for standard products is three to five business days.
Personalized products may take one to two days longer. If your order was not shipped, you may contact the support team and request a refund.
If you need help with your Adidas refunds, you should seek help from the customer support team. The best way to contact Adidas is on the phone. The customer support agents will guide you through the relevant steps to get your refund. You may also chat with a representative on live chat. It is the best alternative to phone support.
Adidas has a help desk that may help you address some of the most common issues. The topics cover some of the most common issues that you may experience.
After thousands of Adidas customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get Adidas to Refund a Charge? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Adidas if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Adidas in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get Adidas to Refund a Charge? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.