If you make a purchase from Adidas and wish to return it, you can do so by following a few simple steps. You have the option to return both used and unused Adidas items at either a retail establishment or online. Follow the specific steps detailed for both online returns and returns made at a retail location.
The Adidas return policy states that customers who aren't completely satisfied with their purchases can return purchased items, either online or at a retail location, and receive a full refund. All purchased items must be returned within 30 days of receipt and in their original packaging. Customers who return items to a retail location but don't have a receipt receive a store credit. Online purchases can be returned at a retail location or shipped back to Adidas with a pre-paid return label. Customers can review their receipts to verify the guidelines for making a return.
If you purchased items from Adidas.com and want to return them, you can visit Adidas.com and create a return. You need to use the confirmation email you received in conjunction with your Adidas.com purchase to create and set up your return. Once you create your return, a pre-paid return label is generated for you to print out and attach to your return package. This return label allows customers to return their Adidas.com packages without paying any shipping fees. Customers who wish to return their online return items at a retail location need to bring their return items, any packaging labels, and their receipt to the retail location. Your Adidas.com returns must be made within 30 days of receipt. However, the return period is extended to 90 days during the holiday season. The funds are returned in the original form of payment you used to make the purchase.
Customers who purchased items at an Adidas retail location can return their items to any Adidas retail location in the United States, though returning items to the store where you made the purchase is preferred. Bring your original receipt to receive a full refund in the original form of payment the purchase was made with. Items must be returned within 30 days of purchase unless the return is made within the holiday season, which has a 90-day return policy.
After thousands of Adidas customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return an Item to Adidas? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Adidas if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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