How Do I Return an Item to Adidas?

Customers can return items to Adidas by following the required steps, which vary based on how the item was purchased. Make online returns using a prepaid shipping label generated by creating a return at You can also return online purchases to an Adidas retail location with the receipt and shipping labels that came with the packaging.

If you make a purchase from Adidas and wish to return it, you can do so by following a few simple steps. You have the option to return both used and unused Adidas items at either a retail establishment or online. Follow the specific steps detailed for both online returns and returns made at a retail location.

The Adidas Return Policy

The Adidas return policy states that customers who aren't completely satisfied with their purchases can return purchased items, either online or at a retail location, and receive a full refund. All purchased items must be returned within 30 days of receipt and in their original packaging. Customers who return items to a retail location but don't have a receipt receive a store credit. Online purchases can be returned at a retail location or shipped back to Adidas with a pre-paid return label. Customers can review their receipts to verify the guidelines for making a return.

Make an Online Return

If you purchased items from and want to return them, you can visit and create a return. You need to use the confirmation email you received in conjunction with your purchase to create and set up your return. Once you create your return, a pre-paid return label is generated for you to print out and attach to your return package. This return label allows customers to return their packages without paying any shipping fees. Customers who wish to return their online return items at a retail location need to bring their return items, any packaging labels, and their receipt to the retail location. Your returns must be made within 30 days of receipt. However, the return period is extended to 90 days during the holiday season. The funds are returned in the original form of payment you used to make the purchase.

Make a Return at a Retail Location

Customers who purchased items at an Adidas retail location can return their items to any Adidas retail location in the United States, though returning items to the store where you made the purchase is preferred. Bring your original receipt to receive a full refund in the original form of payment the purchase was made with. Items must be returned within 30 days of purchase unless the return is made within the holiday season, which has a 90-day return policy.

Why Did GetHuman Write "How Do I Return an Item to Adidas?"?

After thousands of Adidas customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return an Item to Adidas? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Adidas if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Adidas Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Adidas in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Return an Item to Adidas? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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