Have you booked a flight with Aer Lingus, but cannot attend due to an emergency? Aer Lingus offer its customers a number of ways to cancel their flight. Depending on the situation necessitating the cancelation you may or may not be entitled for a refund.
Canceling a Booking Made Directly with Aer Lingus
In case you made your booking on aerlingus.com and would like to cancel your flight, then head over to their website and fill this Refund Request Form. The airline will process your cancellation as well as refund within 7 days and when processed, you will be informed by email.
However, according to US regulations, flights to/from United States may be cancelled and full refund given within 24 hours only if you made your booking 7 days before departure.
Any cancellation or change should be made up to just two hours before the time of departure, after which you will have to forfeit all the money with the exception of government tax.
If the flight ends up not being flown, then you are eligible to get the government tax refund, which you can request by applying via Refund Request Form. You should do this within one month of the booked travel date.
Aer Lingus will then process the cancellation together with the refund and send the amount back to the credit card used for booking within 7 days. Then they will inform you via email.
Does a Cancellation of a Flight with Aer Lingus Attract a Penalty?
Aer Lingus flight cancellation policy stipulates that cancelling an individual flight segment within numerous flight itinerary is considered a change. Therefore, this will lead to a raise in your fare and will attract a change fee.
Cancellation policy of Aer Lingus depends on the fare type you booked. However, refunds will be given after deducting an administration fee.
Canceling a Booking Made Through a Third Party
In some cases, you may book your flight ticket via a third party such as an online agency, a travel agent, or another airline. In such instances, you must contact the original sales agent when you decide to cancel your air ticket.
In mentioned earlier, cancelling your flight with Aer Lingus will depend on the fare type you choose. The fare options for Aer Lingus include: Business Fare, Flex or Business Flex Fare, Advantage, Saver, Smart or Plus Fare.
Saver, Smart or Plus Fare
In case you have booked this fare type, then you will not get a refund in case you cancel your flight. The only exception is if your flight is from/to the United States, and it happens to meet the following conditions:
Cancelling flights with this fare type will attract an administration fee of €20 for each person for a one-way flight.
This administration fee does not apply to flights originating from the US or Canada.
Advantage, Flex, or Business Flex Fare
Booking this type of flight and then you decide to cancel, you will get a full refund. But you will have to cancel the flight before the departure time.
For a business fare, a 15% deduction will be made and the rest refunded to you. The administration fee similar to the Savers Fare applies with exceptions of flights originating from Canada or the United States.
After thousands of Aer Lingus customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Cancel My Flight with Aer Lingus? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Aer Lingus if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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