If your baggage is lost or missing from an Aer Lingus flight, you may report it and get the help you need. You may report the problem to the information desk while you are still at the airport. Another option is to contact Aer Lingus on the phone.
You should have your baggage tag number when reporting the missing baggage. The number is on any baggage receipt. It will be given to you when you check in. The baggage tag number has two letters and six numbers.
Checking Your Baggage Status
You can check your baggage status once you report it as missing. You may use the baggage tracing service of Aer Lingus.
You must have your Baggage File Reference number for any correspondence in tracing your missing baggage and getting it back. The number will be given to you when you report your baggage as missing at your final destination airport. The Baggage File Reference number has five numbers and five letters.
Make sure that your flight information, address, name, and bag details are correct. If they are not, you can always edit them accordingly.
If Your Baggage is Still Missing After 72 Hours
If your baggage is still missing after three days, you must fill out the delayed baggage questionnaire. In the questionnaire, you will enter important information that may make it easy to find your baggage. You should return the questionnaire after three days but no later than 21 days after reporting the missing baggage.
Missing Baggage Entitlements
You are entitled to certain benefits if your baggage is missing or delayed. Aer Lingus liability for your missing baggage is limited under The Montreal Convention. You may need to speak with your travel insurance provider to file your claim.
If you don't have travel insurance, you may submit your claim to the Guest Relations Department. They will require you to provide the following information;
1. Your Baggage File Reference number
2. Your baggage tags
3. Your interim expenses
4. Any receipts that may support your claim. Your claim may be overruled if you can' provide all the important receipts
If you lost some of your property on board, it is possible to get it back. If you lose your baggage on board, on the lounge, or onboard, the members of staff can help you get it.
If you left your property at a different airport, you may have no choice but to contact the airport's relevant authorities. The lost and found department may help you get it back.
Even though Aer Linus will always try to find your lost property and send it to you, it is important to care for your baggage. Aer Linus is not liable for baggage that you left onboard or in their lounges.
If your baggage arrives as damaged, you should report to the information desk when you arrive at the airport. You may also contact the support team on the phone.
If you cannot report damage when you arrive, you should report to the Guest Relations department
You will not receive compensation for minor or superficial damages such as stains, dents, and scratches. You do not get compensation for water damage.
If certain items are missing from your baggage, you must report them before you leave the baggage reclaim area of the airport. If you are unable to report it at the time of arrival, you must report to the Guest Relations department within seven days.
If you need help recovering your missing baggage, you may seek help from the customer support team. The best way to speak directly with a representative is over the phone.
After thousands of Aer Lingus customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If I'm Missing My Baggage from My Aer Lingus Flight? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Aer Lingus if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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