How Do I Get My Aetna Account Number?

When you need your Aetna account number or member ID number, you have options on how to access it. You can log into your account online or via the mobile app for immediate access to your account to retrieve your number. You can also request member ID cards be mailed to your home, or you can get your member ID number from your enrollment package.

During open enrollment, you have the option of changing your insurance plan, including switching health insurance carriers through the open market or your employer's plan options. If Aetna is your new health insurance carrier, you may want to know how to access your benefits and keep track of your account. Knowing your Aetna account or policy number is the first step in keeping track of your health insurance. How do you get your Aetna account number? You can get information and assistance from Aetna member support here, and below are steps you can take to get your Aetna account number.

Accessing Your Aetna Policy Number

There are three ways you can get your Aetna policy or account number: online, through the mobile app, and via mail.


If you do not receive your enrollment package in the mail, or you have misplaced it, you can access your Aetna account information online by doing the following:

  1. Open Aetna's website in your computer browser.
  2. Click "Log In" in the menu at the top of the screen.
  3. Select "Log In" under "Member Log In."
  4. Enter the Username and password you used to set up your online access.
  5. Click "Secure Log In."
  6. Tap on your name in the upper-right-hand corner to open a drop-down menu.
  7. Select "ID Cards."
  8. On the screen that opens, you will see a digital version of your Aetna ID card. Displayed on the card is the Group number and your Aetna ID or account number, visible on the left-hand side of the screen. On the right-hand side, you will see "Medical ID Card Overview," which also lists your Member ID number.

Mobile App Access

To get your Aetna account ID through the mobile app, follow these steps:

  1. Download Aetna Health onto your mobile device.
  2. Open the app.
  3. Log into your account. You can enable face identification for quicker access in the future.
  4. Swipe down and tap on "ID Cards."
  5. Touch your name to access your card.
  6. Your digital card will display on your screen with your Member ID number.

Using Mail To Access Your Aetna Account Number

When you sign up for health insurance through Aetna, you will be mailed an enrollment package along with your identification cards. To see what your account number is, look at your Aetna member card for your Group number and your Aetna ID number. Your ID number is your Aetna account number.

If you need to get your Aetna account number or member ID number, you can get it online or through the mobile app quickly. You can also request ID cards be mailed to you so you can keep a hard copy on hand. For more information or assistance, contact Aetna member support here.

Why Did GetHuman Write "How Do I Get My Aetna Account Number?"?

After thousands of Aetna customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get My Aetna Account Number? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Aetna if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Aetna Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Aetna in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get My Aetna Account Number? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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