Are you unable to access your Affirm.com account? It is easy to recover it and keep using it. With Affirm, you can pay for your purchases over time. You get to decide how long you wish to make your monthly payments and you do not have to pay more than what you agreed to. Most stores accept payment by Affirm.com.
You must be at least 18 years old (or 19 years old in Alabama) to use the services. It is only available to residents of the United States and its territories. If you live in West Virginia or Iowa, you may not be eligible to use the service 'Buy With Affirm.' If you are unable to access your account, you may need to contact the customer support team for help.
Buy With Affirm Service
This is a closed-end installment product. The terms are three, six, or 12 months. You may not be able to access this service if your merchant does not allow it. This does not mean that there is a problem with your account. If you agree to use the service, Cross River Bank should pay the merchant on your behalf. You will, in return, repay a similar amount along with a finance charge to the bank.
You cannot complete your transaction on Affirm without a promise to pay. Affirm will secure your promise to pay by telling you about the terms and conditions that apply to a transaction. You can then give your consent for the transaction. If you do not tap on the button to confirm your consent, you can't get a loan.
Sometimes, your attempt to complete a transaction using the service 'Buy with Affirm' may be held as pending or delayed. This is normal and you can cancel the transaction at any time until Affirm confirms it.
If Your Account Is Hacked
You have the responsibility to keep your login details safe. If the secrecy of your credentials is compromised, other people may use your account for unauthorized transactions. When using Affirm.com, you accept to establish reasonable security controls and procedures. You must limit other people's access to your password. Do not share it with anyone even if they seem trustworthy. You must protect your username as well. If, however, someone manages to hack into your account, you should change your password immediately. Use a unique password and contact the customer support team as soon as you can.
If you are unable to get help, you should consider closing your account. You can request the support team to close your account whenever you please. This request may take up to 30 business days to process. Once your account is closed, all pending transactions will be canceled.
You cannot close your account if you still have payments to be made. It is also impossible to close an account if you are under investigation. You can open your account later when the threat of hacking has passed.
If you do not log into your account for two or more years, Affirm will close it. If you want to recover it, you must seek help from them.
Affirm is always willing to help you recover your account. It is not possible to speak with a representative since they do not offer support over the phone or live chat. You may ask for their help through email. Once you send an email with your inquiry, you should get help within a few hours. Affirm does not offer support through Facebook messenger, Twitter, or the help desk. If you have any trouble contacting Affirm, you should seek help from GetHuman. They will help you connect with the support team and get help fast.
After thousands of Affirm.com customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I recover my Affirm.com account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Affirm.com if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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