If you change your mind about your Agoda booking, there are a few ways to cancel it. However, some bookings are not eligible for cancelation. Reading the terms and conditions of your booking will help you determine if you can cancel it. Print the booking out and use it as proof when you cancel. Follow these steps to cancel your Agoda booking:
1. Open the Agoda website and sign in to your account
2. Click on the option 'Manage Booking.'
3. Find the booking you wish to cancel and cancel it
4. You will receive an email to confirm your cancelation
Alternatively, you may find the option 'Manage My Booking' in your email and cancel it.
Canceling on the Phone
Some bookings may be non-refundable, and others may require you to pay a cancellation fee. If so, the terms will be stated in your booking. Contact the customer service team, and they will help you. When contacting the customer service team for cancellation, there are a few things to keep in mind. They include:
1. Have your booking details ready as you will need to provide them along with the last four digits of your Credit Card
2. Have a valid reason for cancellation
3. Provide any other information that your agent may need
4. Where possible, you will receive your refund through Agoda. The payment may be reversed in your credit card.
Canceling Through Email
Another simple way to cancel your Agoda booking is by contacting them through email. Your email should be brief but clear about the nature of your problem. They will help you cancel your booking and give you directions to get a refund.
Through the Website
You can send an email through Agoda's website and cancel your booking.
1. Get your booking details ready
2. On their website, choose 'Accommodation Booking' and then 'Other.'
3. Click 'Show more options'
4. Click 'Email Us'
5. Enter your details and give a compelling reason for your cancelation
6. The customer service team will get back to you with a response as soon as possible.
Getting a Refund When they Offered a Gift Card
If you want a refund but you only received a gift card, you may sell your reservation to someone else and get your refund that way. All you need to do is change your name on the reservation. It does not cost a thing, and you can get most of your money back.
Contacting the Support Team
The best way to contact the Agoda customer service team if you need help is on the phone. It is the fastest support option and the only way to speak directly with an agent. The support agents will listen to your concerns and point you to the best solution for your problem.
If you don't need to speak with an agent, consider seeking email support. Send the customer service agents an email expressing your desire to cancel your booking. If you are eligible for a refund, they will help you get it.
The Agoda help desk has lots of suggestions and answers that may be helpful as well. It covers some of the most common problems that you may experience. Consider going through it before contacting the support agents directly.
After thousands of Agoda customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Cancel My Agoda Booking? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Agoda if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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