Are you a traveling fanatic? Traveling is a welcome opportunity for some people, whether it's to get away from daily stresses or adventure. People may choose to travel locally or internationally, and there are multiple destinations to select. From sandy beaches to wildlife attraction sites, there are surfeits of travel destinations available. And that's why traveling agencies exist; to offer travel packages for multiple destinations and make it easier for travelers to plan their trips.
Agoda is an online travel company and search engine for vacation rentals, hotels, airport transfers, and flights. Its modus operandi is on a merchant model by acquiring services at wholesale prices and reselling them at a markup cost. Customers can make booking arrangements via mobile apps or the company website.
But what if you decide to cancel your trip? Agoda allows its clients to cancel bookings and get refunds for money already paid. Below is a detailed process of how you can go about revoking your booking.
The detailed process
If your booking is cancelable and the terms and conditions stipulate that there won't be any charges, the canceling process will be simple. All you have to do is:
Log into the Agoda website
Click on the Sign-in tab at the top right of the home screen and provide the email address and password for your account, (the one you used when booking your trip) and then hit the Sign-in button
Go to the Manage Booking section
Choose the booking that you want the cancel and then click on the Cancel button
Agoda will send you an email informing you of the cancellation
If you have a booking with non-refundable terms or one that says you'll get partial reimbursement, you should contact the customer service department to get more information on the cancellation process. Read on to find out more about contacting customer service agents.
Agoda offers customer care support via phone call. You should have your booking details handy before calling, including your booking ID and the last four digits of the credit card you used to make the payment. An agent will receive your call and may request additional information to verify your identity. He/she will then process your cancellation request, and you'll receive your refund via Agoda cash or credit card.
Through Agoda's customer support email address, customers can write to the company reps and request booking cancellations. Ensure that the email you send contains your name, booking ID, and reason for cancellation. The support staff will write back in the next working day according to the order in which they received the emails, so don't fret if the process takes some time. However, you'll surely get the assistance you need.
Online help page
Customers also have the option of communicating with agents via the online help desk. The forum has multiple help topics that address various service issues. Once you select an item that resonates with your cancellation problem, a staff member will reach out to you and discuss it. With a written account of the process, you can access the conversation in the future whenever you face a similar predicament.
After thousands of Agoda customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Cancel My Agoda Booking? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Agoda if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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