If you had an unpleasant stay at a hotel that you booked on Agoda, you have the right to make a complaint. It is a problem that plenty of Agoda users suffer. Your complaint may make it possible to prevent the problem in the future.
Once you send your complaint, you must be patient. Give Agoda time to respond to your complaint. They may need to listen back to your calls. If you have any evidence to support your complaint, ensure that you attach it when sending your complaint. If the quality or type of accommodation you received is not what was promised, you can make your claim.
How to Claim if Your Accommodation Isn't As Promised
Did you recently have a holiday from hell? You do not need to keep it to yourself. Follow these steps to make your claim.
If you are Still on Holiday
1. Get an official complaint form and make sure that it is signed by a staff member at the hotel
2. Write down everything that you do not like about your experience
3. Take photos and videos of the problem where possible. If you can, take witness accounts from other travelers.
4. Keep the receipts which indicate any extra expenses you may have had to incur. If you have had to move to a different hotel, keep receipts of the hotel payments.
Once you have all the information with you, you may contact Agoda and ask for compensation. You may receive a full and final settlement. If you are not happy with the amount you receive in compensation, you can file another claim when you get back home.
If You Have Returned Home
If you have already returned home from your holiday, you should make your complaint as soon as possible. Send an email to Agoda's customer care team and explain your problem. You may also send your complaint to the hotel.
Your email should include details of your problem, your booking reference, and the type of compensation you would like to receive.
If you have any photos, videos, or documents that may act as proof f your experience, you should include them too.
If you made your payment using your credit card, you may file a claim against your credit card company.
Complaining to a Trade Body
You may also file your complaint against Agoda through a trade body. There are plenty of trade bodies so you should choose one that works for you. A trading body may help you if you can prove that Agoda did not deliver the quality you paid for. You have the right to take legal action against Agoda if need be.
One of the best ways to contact Agoda with your complaints is on the phone. The average wait time when you want to speak with an agent is 24 minutes. You may call Agoda from Monday to Friday between 9 am and 5 pm. When calling Agoda, you should try to provide the representative with as many details as possible. If they do not have all the relevant information, it may be difficult to help you.
Another effective way to seek help is through Agoda's email. When you send an email, you may get a response within 10 hours. You may send your email whenever you wish. Keep your email brief and polite but do not forget to include any videos, photos, or documents that may support your complaint. The help desk is also a great place to seek support. You may not get support through Live Chat or their social media sites.
After thousands of Agoda customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Complain About My Stay to Agoda? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Agoda if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Agoda in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Complain About My Stay to Agoda? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.