As one of the leading travel website in Asia and all over the world, Agoda is a safe option when it comes to hotel bookings. The customer service department listens to customer concerns, and forwards the various complains and recommendations to the technical team for site updating and improvement.
You can contact Agoda via phone, live online chat, or email with fast replies. While sometimes Agoda hasn't delivered satisfactory service, it ensures that the customer needs are met. For safe travel, you'll be glad to learn that Agoda provides you with the freedom to make changes to your hotel booking.
You can now cancel or make corrections to your Agoda booking. So, how do you make corrections to your Agoda booking? Read on to find out.
The site provides its clients with an easy-to-use self-service that allows one to make changes to their booking dates. To do this, simply click on the self-service link that is provided in your confirmation email and you will be able to request to make changes to your Agoda booking.
Alternatively, sign in to account and click/tap on "Manage My Booking." From here, proceed to make any changes that you want to make and then click on the "Save" button once you are done.
With Agoda, you can extend your hotel booking by a given number of days. However, to do this, you need to create a new Agoda booking for that period that you wish to extend your stay. Typically, hotels and properties arrange the same room, so there is no need to change rooms for the extended days.
If you think that there is something you need to know, feel free to contact the customer service department, and inquire. Someone will be on standby to pick your call and address your concerns.
The self-service portal provides you with the option to shorten your stay. To access the self-service portal, click on the link that is provided in your booking confirmation email. Once you click on the link, you will be granted permission to make corrections to your bookings which include shortening your stay.
Alternatively, access the "Manage My Bookings" option via the official Agoda website. It takes a few minutes for the changes to reflect in your account.
To add new rooms to your Agoda reservation, you need to submit a new booking. However, submitting a new booking may result in a duplicate booking status. To avoid this, make sure that the names you provide are the actual names of the guests that will be checking in to the additional rooms.
A duplicate booking will only occur if the lead guest name, email address, and the exact dates of stay match or overlap. You need to be cautious when adding rooms to your reservation so that you don't get inconvenienced at the last moment.
So, does Agoda charge you when you make corrections to your bookings? Typically, you won't be charged, but there are maybe a few exceptions that may result in a charge. If there are any amendment charges, they will be displayed in your total on the self-service page.
If you're the requested amendments to your booking will result in rate changes, your request will not be processed unless you agree to the rate changes. If the overall rate reduces, you will receive a refund that is subject to Agoda's amendment/cancellation policy. All this information will be displayed on the self-service page.