Agoda is an online travel booking service that helps you find deals on hotels, flights, vacation rentals, and airport transfers. When you have made a booking through Agoda, you will receive a confirmation email that verifies your reservation and gives the booking voucher you redeem at the location. In some cases, you may not receive the confirmation of your booking after making the purchase. In this guide, you will learn what to do if you do not receive a booking confirmation from Agoda.
When you make a booking with Agoda, you should receive a confirmation email along with the PDF booking voucher within 30-minutes of finalizing the purchase. In some cases, it may take longer to receive the confirmation email. Make sure that you have entered the correct email address when making the reservation to avoid having the email sent to the wrong email address.
Another potential issue that may arise when receiving the confirmation email if the email is marked as spam in the email's system. Check your spam filter or junk mail folder in your email provider to see if the Agoda booking confirmation was sent there.
If you don't receive the booking confirmation from Agoda, you can download the booking voucher for your reservation using your Agoda account. Log into your account that you had used to make the booking and visit the existing reservations that you had made on that account. Click on the booking you had not received the confirmation email from and click on the download option for that booking. You will be able to receive the information regarding your reservation from the downloadable file.
In some rare cases, the booking confirmation cannot be found, and you have been charged for making the reservation. In this instance, contacting Agoda is the fastest way to resolve your problem with the booking confirmation.
The quickest and easiest way to contact an Agoda representative is by calling their customer support phone number. With the average wait time being 13-minutes, you can receive personal help on getting your confirmation. Before making the phone call, gather information about your Agoda account, including email or phone number you used to create the account.
Another method of contacting Agoda is by emailing their support email address. This method will take longer to receive a response, but you will not need to be on hold like contacting Agoda by phone.
After thousands of Agoda customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If I Did Not Receive My Booking Confirmation from Agoda? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Agoda if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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