The answer to your question, "How do I get a baggage fee refund from Air Canada?" can be found right here in this article. How to get a refund for baggage fees depends on the reason why you want your money back: Was your flight canceled by Air Canada? Did you cancel your flight after paying baggage fees? Alternatively, were your baggage damaged, lost or delayed? Below you will find out how to get your baggage refund in any case.
In the event that you are unable to locate your baggage upon flight arrival with Air Canada, Air Canada Rouge, Sky Regional, Jazz Aviation LP, or Exploits Valley Air Services Ltd, you must inform an Air Canada, Air Canada Express, or Air Canada Rouge agent immediately. You will need to fill out an incident report. The agent will ask that you provide a description of your baggage in detail as well as your contact information to prepare the incident report. After the report has been completed, you will receive a delayed baggage card explaining the process of baggage recovery along with a file reference number containing five letters and five numbers. Do not lose this information, as you will need it to check the status of your baggage claim with World Tracer online.
If your baggage was checked in with Air Canada and is delayed, the company will make every effort within reason to ensure it is delivered to you within 24 hours. You can check the status of baggage that has been delayed, online or by clicking here for the toll-free number. If your baggage is delayed, lost, or damaged, Air Canada will refund the amount you paid for baggage fees when you checked it in. If after five days the airport Baggage Service Counter hasn't been able to find your baggage, it will be turned over to the Central Baggage Tracing. You will then need to complete the Baggage Tracing webform within 21 days of arrival found on the Air Canada website.
Once the investigation is over and your baggage was not located, you can request a refund by filling out an Interim Expenses Claim Form. You will need:
If you are requesting a refund for a damaged or delayed bag that you already reported to Air Canada or reported the incident to another carrier, fill out the baggage fee refund form here. In order to help process your refund without any delays, you will need the following information:
If you don't have the baggage incident report number, visit this link for delayed baggage. For a damaged bag, visit the "Let Us Know" page and select Baggage issue/Delayed or damaged baggage. For other issues, visit the "Let us Know" page and go to the "General Request" section. If you have any questions, contact an agent here.
If you booked your flight with Air Canada for a flight that is still in progress, visit this link to contact a reservation agent. If your ticket was for a flight that has past, submit a ticket for a refund using the online Ticket Refund Application Form. If you booked your flight with a travel agency then you must contact them.
After thousands of Air Canada customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Baggage Fee Refund from Air Canada? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Air Canada if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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