Many passengers may order special services or food during their flight. As a result, it's possible to be overcharged or charged incorrectly for the items or services you receive. These inflight charges can still be compensated or refunded if you know what to do and alert Air Canada.
Call Air Canada Customer Relations
Once you become aware of the incorrect charge, alert Air Canada. The quickest way to do this is to simply pace a call to Air Canada customer relations. Give them your name and flight number as well as any details regarding the erroneous charge or charges. You may have to provide proof of the charge or charges as well. An Air Canada customer relations representative should be able to refund the charges or at least give you an idea of when a resolutions can be reached.
Visit the Air Canada Website
You can also visit the Air Canada website and message the airline. Use the contact email and explain what happen i detail. Leave your name, flight number, and any other important information regarding the charge. It's also a good idea to leave an email address as well as a contact phone number. You might even want to leave an address in case the airline corresponds to your request for a refund via mail. It's a good idea to leave various ways of contacting you in case you miss an email or a phone call.
Send a Letter
If you're not worried about time you can always write Air Canada a letter. You can address the letter to the attention of Air Canada customer relations. The benefit of writing a letter is that you will have a hard copy of your request for a refund and a detailed explanation of what happened. This will more than likely prompt the airline to reply via mail as well. This will give you a hard copy of their acknowledgement of the charge and measure they plan on taking. As stated above, be sure to give several modes of contact. A phone number, email address, and address are good forms of contact. You can follow up with a phone call to ensure they received the letter within a week or two of mailing the letter. However, this method should only be sued if you have time to wait for a reply and aren't in a rush for a speedy resolution.
After thousands of Air Canada customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund for an Inflight Charge from Air Canada? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Air Canada if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Air Canada in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get a Refund for an Inflight Charge from Air Canada? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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