How Do I Request Wheelchair Access for My Air Canada Flight?

Learn how to request wheelchair access or any other special request for an Air Canada flight.

Air Canda is the largest airline carrier in Canada by both passengers carried and fleet size. The airline was founded in 1937 and has now expanded to fly to 207 destinations worldwide. The airline carrier has many subsidiaries, such as Air Canada Rouge, and alliances (Star Alliance). Between all of Air Canada's subsidiaries and alliances, the organization schedules an average of over 1,600 flights daily.

Air Canada is able to accommodate requests for passengers with special needs. If you have an upcoming Air Canada flight and need to request wheelchair access, keep reading for the step-by-step instructions on how to do so.

Contact the Air Canada Customer Support Team

You can call into Air Canada's Customer Support Team 48 hours before your flight and request wheelchair assistance. You will need to provide your personal and flight details including your full name, your contact information, and your flight number. Ask the customer service agent to send you an email with approval for the wheelchair access. You can then use this documentation at the airport if there are any issues.

If you are on a connecting flight with multiple transfers, ask for help ensuring that a wheelchair will be provided at each airport stop. This is especially important if you have short layover times and have no time to waste.

The airline recommends you also show up at least 60 minutes before the recommended check-in time of your flight to make sure you have plenty of time to get your wheelchair.

If for some reason a wheelchair isn't reserved for you when you arrive at the airport, find an Air Canada employee right away. In both the U.S. and Canada, airline carries must provide accessibility resources to passengers with special needs. It is illegal for the airline to ignore your request when you have a genuine need for a wheelchair. An Air Canada employee at the airport should be able to rectify the situation quickly and find you a wheelchair.

Why Did GetHuman Write "How Do I Request Wheelchair Access for My Air Canada Flight?"?

After thousands of Air Canada customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Request Wheelchair Access for My Air Canada Flight? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Air Canada if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Air Canada Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Air Canada in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Request Wheelchair Access for My Air Canada Flight? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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