What Do I Do If My Air Canada Flight Was Cancelled?

It's good to know what to do if your Air Canada flight is canceled. Knowing the steps to take and the kind of compensation you are eligible for helps you make the best decision. Besides, it ensures that you receive good treatment. Cancellations happen often across all airlines. So, it's something that can happen to you when you least expect. The good thing is that you know how to handle the matter. Always contact Air Canada customer support to get clarifications or assistance. You can also deal with the reservation agents.

What Do I Do If My Air Canada Flight Was Canceled?

Flight delays are common across all airlines including Air Canada. When you find yourself with this problem. It's good to know what actions to take to ensure that you receive due attention and compensation for the inconveniences caused. However, the kind of compensation you receive depends on a number of factors like Air Canada cancellation policy and the compensation packages available that you choose.

What Do I Do If My Air Canada Flight Was Canceled?

If your Air Canada flight was canceled without receiving any prior notice of at least two weeks, you are eligible to request for compensation or refund. There are two available options here:

  1. Apply for an air ticket refund
  2. Ask for an alternate flight or change in flight

If the replacement flight delays past the scheduled arrival time, then you are entitled to receive your flight cancellation compensation. You are eligible to get a compensation in the neighborhood of 125 - 600 Euros depending on the following factors:

  1. Days prior that you were informed of the cancellation
  2. The length of your flight delay
  3. Your route distance

Cancellations can be due to reasons beyond the control of the airline or within the control of Air Canada. For instance, severe weather and air traffic interruptions are beyond its control. Whatever the reason, you are still eligible to receive your compensation.

What Should I Do When My Air Canada Flight Is Canceled?

Contact Air Canada customer support and inquire about the status of your flight. Of course, Air Canada will try to automatically rebook you on the next flight available within the originally purchased cabin.

Contact Air Canada customer support or Air Canada reservations for help rebooking if your itinerary isn't eligible for rebooking through the canceled flight service. The customer support call center agents will help you with other rebooking options.

You can also ask the customer support agents for assistance if you are at the airport. If you bought your air ticket from On My Way, then call their desk which you can get the number on your receipt to get extra coverage offered from the service. In case you are travelling on a service like codeshare flight that is operated by a different airline, then you should contact that airline career directly.

What Kinds of Compensation Do I Get for My Air Canada Flight Cancellation?

In case Air Canada cancels your flight, customers with refundable tickets can choose the refund option. However, if you have non-refundable tickets, you get a voucher for the remaining value of your ticket and the voucher has no expiry. Besides, you can transfer the voucher and it retains its residual value. You can also convert the remaining ticket value to your flyer miles and get 65% more value compared to buying the flyer miles under the normal rates.

Previously you could get a voucher valid for 24 months. The new policy covers both domestic and international flights. This gives passengers more leverage and options to ponder on when they are caught up in a flight cancellation inconvenience. The measure is designed to make customers more relaxed and accommodate their various needs.

What Do I Do If My Air Canada Flight Was Cancelled?

Why Did GetHuman Write "What Do I Do If My Air Canada Flight Was Cancelled?"?

After thousands of Air Canada customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If My Air Canada Flight Was Cancelled? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Air Canada if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Air Canada Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Air Canada in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If My Air Canada Flight Was Cancelled? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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