Air India is the flag carrier of India and flies to both domestic and international destinations. The airlines flights are not only to large metropolitan cities but to smaller cities within India as well.
Changing a booking on Air India may be necessitated by unforeseen circumstances. Regardless of the reason for modifying your booking with Air India, it helps that they have a very straightforward, cancellation and refund policy.
You can change or cancel your booking if you made it through the Air India website on the 'My Booking' section of the site. You can access the 'My Booking' section from the Air India website homepage.
However, you can only cancel or modify bookings for fully unutilized tickets. The request to modify or cancel a booking made online is automatically processed through the internet booking engine. If there is any relevant refund to be made, it will be done through the system according to the relevant modification or cancellation policy.
Pertaining to rebooking a ticket, you may be liable to pay if there is a price difference between the tickets. There may also be a rebooking fee as charge for the change.
Although you can pay the rebooking fee and the fare price difference through any payment platform allowed by Air India, it is recommended that you use the same payment platform used to pay for the initial ticket.
If you want to modify or cancel a booking with multiple passengers, it will affect all the booked passengers and not just the passenger whose ticket you will be changing. In other words, it is impossible to change or cancel one passenger's booking from a multi-passenger booking. You must contact a call center for such booking alterations.
It is vital to note that if a booking is modified via a call center or reservations office or also if it is partly utilized, it cannot be further modified.
All booking modifications and cancellations with Air India are subject to 'Fare Rules/Conditions' which determine if a refund or fee is liable and differs with different tickets and fares.
Fare conditions determine Air India price tickets. Fares vary according to the fare conditions.
Flexible fares have the least amount of restrictions, but they are in turn more expensive than other fares. Before making or changing a booking you should know the most basic fare conditions of your ticket such as if the ticket is refundable and at what charge. You should also find out if the ticket can be modified and the charges associated. Finally you should know the no show charges associated with the ticket.
Changing Your Booking
You can change your Air India booking in three ways including:
You can change your Air India booking through their website by following these steps:
1. Launch your web browser and open the Air India website
2. At the top of the page, you will see several tabs. Hover over the 'Manage Your Trip' tab and a drop down menu will appear
3. Select 'My Booking' from the menu
4. Enter your last name and then either your booking reference number (PNR) or ticket number
5. Click 'Retrieve Booking'
6. Click the booking and proceed to cancel or modify the booking as you wish.
You can send Air India's ticket reservations office an email and ask them to modify a booking for you. Include as much information about the booking in the email as possible.
You can find the email on Air India's website.
You can give Air India's customer care a phone call and ask them to change a booking for you. Ensure you have your booking information ready before making the call.
You will find the Air India customer care phone number on GetHuman.
After thousands of Air India customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Change a Booking on Air India? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Air India if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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