How Do I Get a Replacement Air Miles Card?

If you have an Air Miles card and you need to get a replacement, you can contact customer support and provide your collector number and PIN to complete the request. You can also log into your Air Miles account online and submit a card replacement request. If you have forgotten your collector number or PIN, you can retrieve those online to help process your Air Miles replacement card request.

Air Miles is one of Canada's most recognized loyalty reward programs used by almost two-thirds of Canadian households. Credit cardholders with Air Miles can earn points toward travel rewards or cash rewards simply for shopping at partner locations with their Air Miles card, so you want to make sure you keep your Air Miles card secure. But what happens if you need to get a new card? How to you get a replacement Air Miles card? You can get assistance through customer support here, and you can read on for steps to replace your Air Miles card.

Replacing an Air Miles Card

You can replace your Air Miles card over the telephone or you can log into your account and request a replacement.

Via Telephone

To replace your Air Miles card via telephone, follow these steps:

  1. Contact Air Miles customer support here.
  2. Provide the customer service representative with the following information:
    • Your name
    • Your collector number
    • Your PIN or password/passcode to verify identity
  3. Request a new card.
  4. Your new card will be mailed to your address on file.

Online Replacement

The quickest way to request a replacement card is online. Follow these steps to get a replacement online:

  1. Open the Air Miles website in your browser.
  2. Move your cursor over the menu bar at the top of the screen to Help.
  3. Click Order Card in the drop-down menu.
  4. Select Get Started.
  5. Enter your Collector Number and PIN.
  6. Click Continue.
  7. Follow the prompts to request a replacement card.

If you cannot remember your Collector Number or PIN do the following:

  1. Open the Air Miles website in your browser.
  2. Move your cursor over the menu bar at the top of the screen to Help.
  3. Click Order Card in the drop-down menu.
  4. Select Get Started.
  5. Click Forgot PIN or Forgot Collector Number and enter the requested information.
    • If you have forgotten your PIN, you will enter your Collector Number and confirm you are not a robot.
    • If you have forgotten your collector number, you will need to enter your email address, last name, ZIP and date of birth. Then you will select the security image associated with your account. Confirm you are not a robot and hit enter.

Replacing your Air Miles card can be stressful, but there are steps you can take to get your replacement quickly. You can request your replacement online any time day or night, or you can contact Air Miles customer support here for assistance and to request a replacement card.

Why Did GetHuman Write "How Do I Get a Replacement Air Miles Card?"?

After thousands of Air Miles customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Replacement Air Miles Card? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Air Miles if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Air Miles Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Air Miles in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get a Replacement Air Miles Card? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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