For security purposes, Air Miles will ask for your PIN, or personal identification number, to sign in and to use the Interactive Voice Response (IVR) system. The PIN is also used to unlock your Cash Account balance.
Go to the Reset PIN page, enter your Collector Card Number, and click Continue. Simply follow the instructions on the website to reset your PIN.
If you forgot your Collector Card Number, click on Forgot Collector Number, and follow the steps on the website. Please ensure that the information you provide matches your Air Miles profile. Also, you'll need to provide your last name and a verified email address to complete the process. Contact customer support if you don't have the needed information — a customer care ambassador can help you retrieve your collector number.
Fill out the email address, last name, postal code, and date of birth info fields. Double-check the info to make sure it matches your profile.
The next step is to select an image. The image is included in the email that Air Miles sends you, so make sure you remember it. The system will check to confirm whether you're a human or a bot, so put a checkmark in the "I'm not a robot" box, and click Submit.
Wait for the Air Miles email for the retrieval of your Collector Card Number. As soon as you have the information, go back to the Reset PIN page, type in your Collector Card Number, and click Continue. Follow the instruction on the page to reset your PIN.
If you have other concerns about your Air Miles account, go to the FAQ or Get Help page. If you have other concerns, reach out to Air Miles Customer Support.
After thousands of Air Miles customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Reset My Air Miles Password? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Air Miles if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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