How Do I Cancel a Reservation with Airasia?

Did plans change and now need to Cancel your reservation on AirAsia? You can do this very easily by completing a few simple steps..

Canceling your reservation on AirAsia is simple. You can complete the process in a few simple steps. When you make a reservation, you will receive a booking number and your seat booking is confirmed. It is impossible to cancel your booking or get a refund after your seat is confirmed.

You don't get a refund if you miss your flight because of personal reasons. According to AirAsia's terms and conditions, you do not get a refund once your reservation is made.

If your flight is canceled due to issues such as inclement weather, you have two options;

1. You may choose to catch an alternative flight which AirAsia will arrange or catch the next flight to your destination

2. You may ask to save your fare amount as credit. AirAsia allows you to use it anytime within three months after cancellation.

How to Know Your Payment Went Through

Once your booking is confirmed and your payment goes through, you should receive an itinerary page with a booking number. It should have a 'Confirmed' status. If you have not received a confirmed itinerary in your email, your payment may not have gone through.

Managing Your Booking

You do not need to cancel your reservation if you want to make a few changes to your subscription. On the 'Manage My Bookings' section, you can change the following;

1. Your flight time and dates

2. Your seats

3. You can add infants

4. You may request wheelchair service

5. You may purchase travel insurance

6. Resend itinerary

7. Pre-book checked meals and baggage

AirAsia allows you to make a name change up to six hours before the scheduled departure time for your flight. You may contact AirAsia on the phone or visit any of their Sales Offices.

You must have proof of identity for both the original and substitute guest. This option comes in handy if you know someone else that could benefit from your reservation. Note that the name change is subject to a fee and it may not be available for certain fare classes.

If there is a spelling error in your booking, you may change it by logging in to the 'Manage My Booking' section. You may amend your name details or phone number. Another option to correct spelling errors is by contacting the AirAsia Call Agent. Explain what you would like to change and the AirAsia agents will help you. When correcting spelling errors, double-check to make sure that you are entering the correct details.

There is no need to amend the sequence of the names. Just make sure that the names are the same as what is provided in your travel document.

Changing Your Flight Date or Time

AirAsia allows you to change your flight up to 48 hours before the scheduled time of departure. Your flight change is subject to the following conditions;

1. If your new flight is in a lower fare class than that of the canceled flight, you will not get a refund for the difference

2. The change has not been confirmed until it is reflected in your booking itinerary

3. If your new flight is in a higher fare class than what you originally booked, you will pay the difference in fare before the cancellation or change is made.

4. You are not allowed to make route changes

If you need help with your AirAsia reservation, you may get it from the customer support team. The best way to contact AirAsia is on the phone. When you are connected with the customer agents, explain the problem you are experiencing and the type of help you hope to receive.

How Do I Cancel a Reservation with Airasia?

Why Did GetHuman Write "How Do I Cancel a Reservation with Airasia?"?

After thousands of AirAsia customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Cancel a Reservation with Airasia? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting AirAsia if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for AirAsia Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like AirAsia in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Cancel a Reservation with Airasia? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

AirAsia

Asked a year ago
Updated a year ago
Viewed 300,070 times
AirAsia
cancel flight Airasia
Flight details
reservations
customer support
Airasia account
Cancel a Reservation
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!