AirAsia promotes ticket-less travel, so most booking details can be managed online or with the app. While an AirAsia travel itinerary won't substitute a boarding pass, it's still useful to keep track of your schedule with one.
You'll need a registered account or booking number to access your AirAsia itinerary.
If you booked the flight with an existing account:
If you booked the flight as an unregistered guest:
You'll need to contact AirAsia support if the itinerary is still unavailable 24 hours after booking. AirAsia normally emails the itinerary as well, so consider checking your email inbox and spam folder if you've lost your booking information.
To access your AirAsia itinerary more easily in the future, it's helpful to register an AirAsia account. Registering an account to become a "BIG Member" allows you to view your itinerary, accumulate rewards points, see changes in flight status, and modify AirAsia bookings.
Flight changes can also be managed in the "Modify" section, including baggage upgrades, sports equipment fees, meal and insurance purchases, seat assignment, and flight dates (normally allowed up to 48 hours before the scheduled departure).
Please note that AirAsia bookings made through third parties can't be modified this way.
After thousands of AirAsia customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Find My Itinerary with Airasia? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting AirAsia if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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