AirAsia is a Malaysian low cost airline that has grown very popular in the recent past to become one of the foremost budget airlines in Asia. The airline offers domestic and international flights to over 400 cities in 25 countries. Moreover, they are the first airline in Asia to offer completely ticketless travel which means that all booking, scheduling and transactions are all done online. It is a new experience for most customers but AirAsia makes it very easy and smooth.
There are multiple types of booking changes you can make with AirAsia. These changes are made by visiting ‘My Booking' on AirAsia's website. The booking changes you can make include:
You have to read your travel itinerary carefully before making any changes. Any changes made to your itinerary are sure to attract amendment fees that will go the payments made for the new purchases. AirAsia strongly advises its customers to check the travel advice and terms and conditions of carriage in your travel itinerary. AirAsia allows customers to make changes to their booking on their site for purchases made from a select number of travel websites and agencies.
Moreover, you can alter your booking from your mobile device via the AirAsia mobile app or the mobile website, mobile.airasia.com by going to ‘My Bookings '.
All booking changes made with AirAsia have to be made before cut off time which is usually 48 hours before departure time. The process to change a booking or AirAsia is as follows:
Once you have successfully made the booking, you will have to self check in once more and then you will receive the new itinerary
You can also make changes to a booking with AirAsia through several contact channels offered by AirAsia including:
AirAsia have a live chat option on their website where you get to chat to a virtual assistant. Once you click on the virtual assistant's avatar, it will initiate a chat and will present you with a list of topics that it can address. Click ‘Booking Changes' and proceed to describe your changes.
AirAsia are very active on Facebook and Twitter. They are available for chatting 24/7. You can find the link to their social media pages on their website. The best way to contact them through social media is to send a direct message.
You can call AirAsia's customer service at any of their numerous call centers to change a booking. You can retrieve the phone number from GetHuman or from the website.
After thousands of AirAsia customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I change my booking with AirAsia? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting AirAsia if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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