How Do I Dispute a Charge with Airbnb?

If an Airbnb host has charged you for something that you don't think you are responsible for, you can dispute the charge. You can go to the Resolution Center to get Airbnb's help resolving the issue. The company will mediate between you and the host. You can also try to dispute the charge with your bank, in a process called a "chargeback."

When you rent from an Airbnb host, all relevant pricing information is given to you upfront. The only circumstances in which you will be charged more than what you agreed to pay are when you change your reservation (like by changing the dates or adding a guest) or when the host charges you for damages that occurred during your stay. All fees and taxes should be stated in advance of booking. If you have been charged for something you believe you shouldn't have to pay, you need to know how to dispute a charge with Airbnb.

How to Open a Dispute With Airbnb

Airbnb encourages hosts and guests to work things out amicably for themselves, and so it requires them to take at least 72 hours to try to do that. You therefore must wait at least 72 hours from the checkout date to file a dispute. Furthermore, you can't wait more than 60 days from the checkout date, or it will be too late to file a dispute.

To file the dispute, you just need to go to the Resolution Center and fill out the required text fields and upload any documents you think are relevant. Airbnb staff will then review your conversation log with the host, the transaction, and any documents the two of you uploaded, and try to mediate a resolution. This process will take 30 days. If no resolution can be agreed upon, you and the host will have two options. One is to take the dispute to small claims court. The other is to enter into binding arbitration. Ultimately, if the arbitrators cannot get you and the host to agree, they will issue a decision as to whether or not the charges stand.

Disputing an Airbnb Charge with Your Bank

If you are not satisfied with the Airbnb dispute resolution process, you can also dispute the charge with your bank. Each bank has a different process for this, but you should contact your bank's customer service department to begin it. This sort of dispute is called a "chargeback." Once you initiate a chargeback with your bank, Airbnb is no longer involved in the dispute resolution process. Any refund you get will have to come from your bank, not Airbnb. Although the chargeback process is different for every bank, it shouldn't take more than 90 days to complete.

Contacting Airbnb

If you have questions about the dispute resolution, then you can ask an Airbnb customer service representative for help. You can find one on the Airbnb help forum or chat or use the phone.

Why Did GetHuman Write "How Do I Dispute a Charge with Airbnb?"?

After thousands of AirBnB customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Dispute a Charge with Airbnb? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting AirBnB if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for AirBnB Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like AirBnB in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Dispute a Charge with Airbnb? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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