How Do I File a Complaint About the Property to Airbnb?

Whether you are a guest that has a complaint about a host's property, or you are a neighbor making a complaint about an Airbnb in your neighborhood, there are steps you can take. Guests can start the complaint process by contacting hosts through the Airbnb website and elevating it to Airbnb for a decision if an agreement cannot be reached. Neighbors can report bad Airbnb hosts to the platform by submitting an online form or requesting a call from Airbnb for emergency matters.

Airbnb has changed the way people travel around the world by allowing property owners to open their homes, campers, or other structure to individuals seeking accommodations different than the same old hotel rooms. Sometimes, however, the accommodations are not quite what they were advertised to be. How to you file a complaint about a property to Airbnb? You can learn more about Airbnb policies by contacting traveler support here, and below are steps to filing a property complaint.

Filing a Property Complaint to Airbnb

There are several steps to making a formal complaint with Airbnb when you have a bad host or there is another issue with the property. Follow these steps:

  1. The first thing you should do is contact the host directly through the Airbnb website. Log into your account, find the reservation you want to dispute and follow the steps to reach out to the host. It is best practice to use the Airbnb site to contact the host so there is a record there is a dispute with the company.
  2. If the host doesn't respond, the next step is to contact Airbnb online or via calling the customer service number here.
  3. Know the refund policy for your particular stay to make sure you are getting the refund amount due if the matter is resolved in your favor.
  4. Submit the refund request through Airbnb.

Neighbor Complaint

Airbnb also allows individuals in a neighborhood to file a complaint about an Airbnb on their block that is creating a nuisance. To file a neighbor complaint, do the following:

  1. Open Airbnb's website on your computer.
  2. In the upper-right-hand corner of the screen, open the drop-down menu by clicking the three horizontal lines in the login bubble.
  3. Select "Help" from the drop-down menu.
  4. Type "neighbor complaint" in the search bar and hit the enter key.
  5. Click "Neighborhood Support" in the search results.
  6. Select "Request a Call" for urgent or emergency matters such as out-of-control party or criminal activity on the property.
  7. Select "Other Neighborhood Concerns" for matters such as parking in unauthorized spots or other inconveniences.
  8. Provide the nature of the complaint and the listing number or address when making the complaint.

Airbnb works directly with the hosts to resolve the matter, and Airbnb policy requires hosts be good, responsible neighbors. Multiple violations can result in a listing being removed from the platform, and even when not removed can impact the listing in other negative ways.

Filing a complaint with Airbnb is easy using the customer support number or online forms that allow both guests and neighbors to file complaints when necessary. For more information or assistance with an Airbnb complaint, contact customer support here.

Why Did GetHuman Write "How Do I File a Complaint About the Property to Airbnb?"?

After thousands of AirBnB customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I File a Complaint About the Property to Airbnb? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting AirBnB if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for AirBnB Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like AirBnB in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I File a Complaint About the Property to Airbnb? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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