Airbnb has changed the way people book accommodations when traveling, but sometimes travel plans fall through, or the rental just isn't what you planned. How do you get a refund from Airbnb? You can find out more about how Airbnb works by contacting customer support here, and you can keep reading to learn how to request and receive a refund.
Airbnb allows property owners to set their cancellation policy based on six options: flexible, moderate, strict, long-term, super strict 30 day, and super strict 60 day.
To get a refund under this policy the following must be met:
The criteria under this policy is as follows:
To qualify under this policy the following must be met:
To get a refund under this policy, the following must be met:
Seasoned hosts have the option to impose super strict policies regarding cancellation and refunds. Cancellations made within the 30 or 60 days of arrival are ineligible for refunds, and those before that time frame only generate a 50% refund.
Requests for refunds are processed through the Airbnb Resolution Center by doing the following:
It is easy to request a refund from Airbnb, but you must make sure it meets the refund policy set by the host. For more information, contact Airbnb customer support here.
After thousands of AirBnB customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Airbnb? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting AirBnB if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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