Airbnb has become known a well know name globally over the past few years. Whether you're looking to earn some extra cash renting out your spare room or want to book accommodation for your next vacation, Airbnb is a go-to website.
Airbnb also has an effective customer service team, who can help if you ever come up against a problem. Whether you're having problems booking a room, can't seem to figure out how to list your problem, or want to report fraud, follow these steps to contact a customer service rep from Airbnb.
In most cases, hosts or guests will respond quickly, and you'll be able to resolve any issues without the help of a customer service rep. You can get answers to your questions, help, and advice in the following ways:
View the Help Centre
Airbnb has a dedicated Help Centre, where you'll find immediate answers to some of the most commonly asked questions. You'll find help and advice about topics such as refunds, leaving a review, payments, and how to cancel your booking.
Contact your host or guest
It would be best if you aimed to resolve any problems directly with your host or guest. The easiest way to do so is to either send a message through the Airbnb website, or you could try calling them.
If you want to either send or request money for a product or service that wasn't included in your reservation cost, you can do so through the resolution center. This allows you to safely and securely send and request money through Airbnb. If there are any problems, the customer service team can get involved, perhaps if you're looking for help working out the details with your guest or host.
Contact Airbnb's customer service team
If you need help and advice using Airbnb, contact the customer service team who can help resolve the problem. Calls are answered twenty-four hours a day, seven days a week.
After thousands of AirBnB customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Reach a Customer Service Rep from Airbnb? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting AirBnB if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like AirBnB in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Reach a Customer Service Rep from Airbnb? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.