Unfortunately, the only way to change the email address and phone number associated with your Airbnb account is by signing into and updating the information in your account settings. Additionally, if you can't login, you won't be able to view all the information on Airbnb's Help Center.
If you forgot your email and phone number associated with your Airbnb account, you can contact Airbnb Customer Service. A representative will ask some security questions regarding your account. Then, you will need to verify your account information before they can change it.
You can reset your Airbnb account password using your email address. Once you click submit, check your inbox for a message with a reset link. Follow the on-screen instructions to change your password.
The only way to change the email address and phone number associated with your Airbnb account is through personal settings once you're already logged in. Start by clicking the circle with your profile picture. This will take you to your account options. Click on Login & Security. Next to each detail of your profile, there will be an edit option. Change the appropriate details and click save.
If you forgot your Airbnb email or phone number, a representative with Airbnb Customer Service can answer any questions regarding your account.
If you deactivate your account, as a host or guest, all your account information is saved for you and accessible once you reactivate the account. However, if you delete your account, all of your personal information is permanently deleted. If you want to use Airbnb again, you will need to create a new account. To reactivate your Airbnb account, you will need to contact customer service.
After thousands of AirBnB customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Recover My Airbnb Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting AirBnB if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like AirBnB in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Recover My Airbnb Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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