Airbnb is an online community that allows guests to book lodging spaces, connect to hosts, and share their experiences with other travelers. Being an online account, you need a password and e-mail address.
If you forgot your Airbnb password or have trouble logging in to your account, you can always reset the password and gain back access to your account.
If you do not remember your password, go to Airbnb's website and log in to your account. Click on the option Forgot Password. Enter your email address and you will receive a link to reset your password. Use a strong password with at least six characters including both numbers and letters.
Updating Your Password on Airbnb
You can update your password if you remember your current one. Consider updating your password if you have had it for long or suspect that it may be compromised. Follow these steps to update your password.
1. Go to your account on Airbnb
2. Click on the option 'security'
3. Under the option 'Change Your Password', enter your current password
4. Follow the instructions to update
Creating a Password If You Use Facebook to Log In
If you use Facebook to log in to your Airbnb account, you may wish to create a password. A strong password will prevent unauthorized logins. Log out of your account and follow the same steps as one who forgot their password. Your account will stay connected to Facebook but you can no longer use it to log in.
Activating a Cancelled Account
Airbnb allows you to activate your account if it has been canceled or suspended. Your account may be suspended or limited if you violate the Terms of Service.
If your response and acceptance rate are slow, you may get a temporary deactivation. In such instances, you will receive an email with instructions to help you reactivate your account.
If the customer service team reports your account, it may be deactivated. Airbnb will investigate the report and take the appropriate action. If it violates the community standards, they may have to deactivate or suspend it for some time. You may have limited access to the platform or content.
If Airbnb suspends or deactivates your account, they may also cancel all your upcoming reservations as a host or a guest. You may not qualify for any compensation following your suspension. They may;
1. Let the relevant guests or hosts know that their reservation was canceled
2. Inform the guests about alternative accommodations that are available
3. Give the guests a full refund regardless of the Refunds Policy.
If you have trouble activating your account, you may get help from the community support. The community support has interesting conversations that may help you with the problem. You may join in on an existing conversation or start a new one. Consider adding topic tags to your conversations to make them easy for people to find.
Airbnb has a vibrant community. There is a Top Contributors section that you can use to find the community expert. If you want to ask a private question, you can always send a direct message to another host.
You may contact the customer support team for help. Members of the support team deal with questions and concerns from other users every day. They are, therefore, able to deal with any issues that come arise when using Airbnb.
You may contact Airbnb on phone or email. The average wait time when you call is about seven minutes. If you contact them by email, they will get back to you with a solution as soon as possible.
After thousands of AirBnB customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I recover my AirBnB account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting AirBnB if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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