The cancelation policy on Airbnb provides clarity and transparency for canceling a reservation. The company offers a range of policies designed to meet customers' travel needs. First-time Airbnb customers and experienced travelers can benefit from learning more about the different reservation options available. Also, the conditions you should meet before you can receive a refund are spelled out. Here are Airbnb's cancelation policy options.
The flexible cancelation policy is the most generous option available to guests. If you choose this policy, you can cancel your reservation before check-in and receive a full refund — up to 24 hours before check-in. Guests who want to cancel their reservation at any time can get a refund for the unused portion of their stay with this cancelation policy.
If you choose this more stringent cancelation policy and cancel within five days of check-in, you will receive a complete refund.
This cancellation policy targets guests who are unlikely to cancel, such as those with firm travel plans. By making the strict cancelation policy reservation, you may cancel your booking up to one week before check-in and have half of the total cost credited back to your account.
The super strict cancelation policy is the toughest option. The hosts who demand a high degree of commitment from their guests choose it. If you select this policy, the following applies — within 30 days before check-in, you can cancel your reservation and receive a full refund. If it is less than 30 days until check-in when you cancel, Airbnb will not issue refunds. When you make a reservation on Airbnb, you can indicate a cancelation policy that applies.
Airbnb reserves the right to make exceptions to its cancelation policy. For example, if an unexpected issue happens that makes it impossible for you to travel, Airbnb may refund your money or waive cancelation fees. If a host cancels your reservation, you can receive a full refund.
After thousands of AirBnB customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Is Airbnb's Cancelation Policy? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting AirBnB if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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