What Sort of Help Can You Expect from Technical Support?
Airtel provides 24-hour support for all its customers. Airtel's technical support team deals typically with problems related to data balance, lost SIM cards, balance inquiries, VAS services queries, among other things. This support is available in the following platforms:
1. Through a Telephone Conversation
All you need to do is dial the customer care helpline. This service is available in 10 different languages. The general information number is chargeable, but the others are toll-free. Instead of having a phone call, you can also contact Airtel through WhatsApp. Telephone assistance is most beneficial for support related to complaints and assistance in Billing and Metering issues, Service Termination, Provisioning, Tariff Plans, Roaming Services, Account Updates, and Security Deposit refunds.
2. Through Live Chat
Live Chat is an online support system where you have a lie chat communication with customer care agents. To access live chat, you need to log into the company's website.
3. Email Support
For email support, you need to send an email to the company's customer care address. Airtel responds typically immediately to any questions, comments, or grievances presented to them via email. You need to mention your mobile number as the subject of the email. You should be careful to put any spaces, punctuation marks, or any special characters in between your phone number.
4. Airtel Care Centers
In every area where Airtel provides its services, it also provides customer care centers. You can visit any of your local centers if you prefer to get assistance directly from an agent.
What to Do If the Support Provided Was Not Satisfactory
In case your queries don't get addressed, or if the feedback give was not satisfactory, you could get in touch with the Nodal Team. It is the team that handles secondary complaints. You can find the contact details for the different Nodal Teams on Airtel's website. You should note that the working hours are however from 9:30 to 6:30 pm on Mondays to Fridays. You should also remember to present your complaint reference number so that the team can follow up appropriately.
If you still don't get any headway with the Nodal Team, you can file for a complaint appeal with the Appellate Authority. You should submit this complaint within 90 days of the expiry of the initial claim. The appeal may be presented in person to the Appellate Authority's offices, via email or by asking to ask to talk to the Appellate Authority through the customer care number. You could find the addresses of the different Appellate Authority teams on Airtel's website. Just like when contacting the Nodal team, you should remember to give your complaint reference number. The Appellate Authority usually gives you another Unique Reference number within three days of filing your complaint. To completely resolve the solution, you will have to wait for up to 39 days.
Sometimes it is possible to solve your issues before contacting the company for technical support. Here are some self-care tips: