How do I tell Airtel about a problem with my phone?

Went to use your Airtel phone and realized it's not working? Luckily getting in touch with them is easy with this how to guide.

When you buy a phone from Airtel, you may encounter several problems with the device. Your phone may be experiencing network connectivity issues or one of an assortment of technical problems. Most issues can be solved using common troubleshooting solutions such as switching the phone on and off. The avenue you use to notify Airtel of a problem with your phone will depend on the nature and urgency of your problem since certain ways are faster than others. The following are the options you can take to notify Airtel of a problem with your phone:

Phone Number

Lucky for Airtel customers, they do have a phone number where customers can get help. The line is open 24 hours a day, 7 days a week all year round so there is you can receive help whenever you want it. However, the best time to call is about 1:45 p.m. the average wait time on the call is 8 minutes though it can be as long as 15 minutes. This is the best option to tell Airtel about a problem with your phone as you will be talking to a live customer care agent. The amount of respect and clarity with which you speak to the customer care agent about your problem will go a long way in aiding its resolution. You can get the customer care number at GetHuman.

Live Chat

Another popular way to reach Airtel's customer care is through a live chat with their agents. Live chats have the advantage of happening in real time like a phone call but slightly slower and in writing. Airtel live chat agents have a good reputation. Airtel live chat option is only available on their website so you will have to access their site. You only have to wait a short while to get a response from a live chat agent. Ensure your spelling and grammar is correct to receive a helpful answer.


Airtel have a customer service email through which you let them know of a problem with your phone. The benefit of sending an email to customer service is that you present a more detailed case than with other avenues. You should, however, remember brevity is the soul of wit. The disadvantage of using an email alert Airtel of your phone's problem is the lengthy response time. It will take a long time to receive a solution if you use this method of communication. It is better to wait than receive no help at all. Notify Airtel using email only if the problem your phone faces is not pressing. Correct spelling and grammar are paramount to effectively delivering your message.

Help Desk

Airtel has an online help desk and is one of the best ways to get in contact with the company. You can even use this avenue to notify Airtel of urgent problems since it takes an average of 21 hours to get a solution in this manner. Avoid contacting the help desk between 1 -2 p.m. which is their busiest time of the day. You can find the link to Airtel's Help Desk at GetHuman.

Social Media

A common way to report problems with your device to Airtel is through social media. The firm recognizes has a strong social media presence and typically responds swiftly to issues presented on these platforms. It is likely that you will find a solution to your problem on these platforms as many customers are plagued with the same problems. However, if none of the responses are satisfactory you can briefly describe the problem on the platform of your choice. You can find links to Airtel's social media pages on their website.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How do I tell Airtel about a problem with my phone?

Why does GetHuman Write How-to Guides for Airtel Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Airtel in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I tell Airtel about a problem with my phone? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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