Are you facing problems with your Airtel network or connection? You can report the problem and have it solved in a few days. Whenever you report a problem with your network, a service request is generated and you will be sent a service request number. You will receive a notification once your complaint has been resolved. Airtel allows you to track the progress of your complaint using the service request number.
The Network May be Low in Your Area
If there is poor network in your area, there may be no way for you to resolve it. Do not attempt to fix the problem unless you are sure that there are no connection problems in your area. If you do, you may be wasting your time and effort. If there is a network problem in your area, Airtel will communicate through their official website social platforms.
Restart Your Phone
While this may sound obvious, it is one of the simplest ways to get your connection back. If you still experience the problem, it may be time to seek other alternatives.
Request for GPRS Settings
If you have connection or network problems, you may request Airtel to provide you with their GPRS setting. From your Airtel number, send an SMS requesting for the service. You may also make an online request. Open the web address and put in your mobile number. Wait for your GPRS setting to process.
Check Your Settings
Check to ensure that the data in your handset is switched on in the settings. Ensure that your network mode is set to switch between 2G, 3G, and 4G automatically. If you are on Roaming, ensure that your Roaming data is turned on.
Reporting Network or Connection Problems to Airtel
Plenty of people complain to Airtel because of network or connection problems. This is no surprise because Airtel is one of the most popular networks in the world. The customer support is efficient and competent. They try to solve all problems fast. There are plenty of ways to reach the support team. The most common ones are phone, email, and through their physical locations. If you do not get a solution, you can always go to the Appellate Authority for help.
The Appellate Authority
If you feel that your complaint for a network or connection problem has not been resolved to your satisfaction, you may file for an Appeal with the Appellate Authority. You may reach the authority through post, their complaint center, email, facsimile, or in person. Consider the following tips when making an appeal with the Appellate Authority.
1. The Appellate Authority does not work on the weekends. If you want to make an appeal, you must do it between 9.30 am to 6.30 pm on weekdays.
2. When making your appeal, include the service request number and other details of your complaint
3. Once you make your appeal to the Appellate Authority, you should expect to get a Unique Reference number in three or fewer days after making your complaint.
4. You should file your appeal within 90 days of the expiry of your complaint
Complaining to the Consumer Forum
If you still have network and connectivity problems after contacting the Appellate Authority, you may reach file a complaint in the consumer forum. Your complaint should include the following information.
1. The name, address, and description of the complainant
2. The type of relief you are seeking
3. Relevant documents to support your facts
4. Facts of the complaint
If you have any issues with your network or connectivity, you should try to troubleshoot them first. If you can't,contact Airtel customer support team for help.