How Do I Fix an Error on My Booking with Alaska Air?

Many airlines know that life can happen and there are times when you need to make changes to or cancel your booking. Alaska Airlines, or Alaska Air, has a 24 hour grace period from the time of your purchase, so there's no fee to worry about. Otherwise, it's $125. With all policies, there are exceptions and Alaska Air's 24 hour customer service is available if you have questions.

You've booked a great flight on Alaska Air but what if you need to change it or cancel it? You are allowed to do both in most cases but you also need to be aware of fees. This guide will give you a basic summary of their fees and show you how to make changes when needed.

Policy on Same Day Flight Changes

Same day flight changes occur when you need to change flights. You are allowed this as long as seats are available on the new flight. The fee for this is $50, except for shuttle flights and flights entirely in California, then the fee is $25.

There are eligibility rules.

  1. You must be holding confirmed reservations or tickets for flights operated by Alaska Air. You must also request the change before your original flight's departure.
  2. Co-terminal changes are not allowed, you must keep the same origin and destination cities.
  3. The new flight must depart on the same day as your original flight.

And Exceptions

  1. Guests traveling on either a Saver Fare or vacation package booking are not eligible for same day confirmed changes.
  2. Guests traveling in a Group reservation must call the Group Reservation desk to make same day confirmed changes.
  3. The same day confirmed change fee is waived for guests traveling in first class and coach classes of service, as well as guests who are members of MVP Gold Mileage Plan.

You can view more about their Same Day Flight Changes here https://www.alaskaair.com/content/travel-info/at-the-airport/same-day-flight-changes

Changes or Cancellations

The standard fee is $125 to change or cancel, but it is waived for

  1. Refundable First-class tickets
  2. Members of MVP Gold level Mileage Plan
  3. Those guests who make changes or cancellations within 24 hours of making the original booking, as outlined by Alaska Air's 24 hour cancellation policy here https://www.alaskaair.com/content/travel-info/fly-alaska/24-hour-cancellation.

If you cancel within 24 hours of booking, then you'll receive a full refund of your unused tickets.

Changing within 24 hours of booking can still incur additional charges in the form of differences in fares and taxes. Changes or cancellations made within 24 hours of your flight's departure incur the $125 fee.

Saver Fares are not allowed changes, only cancellations and refunds as outlined above.

Making the Changes or Cancellations

  1. Go to alaskaair.com and click on the Manage option, then follow the prompts to make the needed changes or to cancel your flight.
  2. You can also use the app, simply sign in and tap on your flight, then tap on cancel or look for the edit or manage option. Follow the prompts like normal.
  3. If you have any questions, you can call their main customer service line here, or contact the Group Reservations Line here if you need to change or cancel a group booking.
How Do I Fix an Error on My Booking with Alaska Air?

Why Did GetHuman Write "How Do I Fix an Error on My Booking with Alaska Air?"?

After thousands of Alaska Air customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Fix an Error on My Booking with Alaska Air? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Alaska Air if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Alaska Air Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Alaska Air in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Fix an Error on My Booking with Alaska Air? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Alaska Air

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