How Do I Request Wheelchair Access for My Alaska Air Flight?

This article explains to Alaska Air customers how they can request wheelchair access when booking flights with the airline. If you need to ensure that wheelchair access is available for your Alaska Air flight, this guide will be beneficial for you. This guide explains how you can request wheelchair access online while making your booking, over the phone, or after your initial booking, and what to do if these steps are unsuccessful.

Jun 19, 2020

If you are looking to book an Alaska Air flight, but you need to request wheelchair assistance, this guide could help you.

You know that Alaska Air offers great deals and provides an efficient service, so you would like to book a flight for your upcoming trip. However, you or one of the passengers accompanying you requires wheelchair access, and you are unsure of how to request it.

Fortunately, requesting wheelchair assistance for an Alaska Air flight is extremely easy and can be done either at the time of booking or any time before departure.

To find out how to request wheelchair access for your flight, follow this guide.

Requesting Wheelchair Access Online:

The easiest way to request wheelchair access is online at the point of booking. Requesting wheelchair access as soon as you book gives the airline the longest time possible to make your arrangement requests. However, you can request wheelchair access up until your departure, should your circumstances change.

Navigate To The Alaska Air Website:

First, locate the Alaska Air website. Once you are on the homepage, you can use the booking tool to start the booking process. Enter your trip details as usual and click on the 'Find Flights' button.

Next, select the flights that are best suited to your needs, and click the green 'Add To Cart' button. On the flight itinerary page, select the 'Next Button.' Then, once you reach the 'Passenger Information' page, you need to select the 'Request Special Assistance' hyperlink.

Request Wheelchair Access:

On the 'Special Services' page, you will need to check the box that corresponds to your particular needs. The options you are offered include:

  • Developmental and/or intellectual disability (assistance through the airport)
  • Wheelchair assistance
  • Vision assistance
  • Hearing assistance
  • Service animal, including emotional support animals
You can opt to choose more than one box if you have additional needs alongside requiring mobility assistance. It is also possible to change your selections any time before departure.Once you have checked all the boxes that apply and selected the 'Continue' button, you will be reverted back to the 'Passenger Information' page, where you can continue your booking as usual.

Requesting Wheelchair Access On The Phone:

If you have already booked your flights, or you would simply prefer to talk to a customer representative, you can request wheelchair access for Alaska Air flights over the phone.

To find the contact details for Alaska Air, visit the website homepage and find the 'Customer Service' menu, which is at the bottom of the page. You then need to choose the 'Help Center' option. On the help center page, you can use the 'Reservations' telephone number to request wheelchair access.

Alternatively, you can find the customer car contact details on the GetHuman website.

If This Doesn't Work:

If after attempting to follow these steps, you have still not managed to request wheelchair access for your Alaska Air flight, you will need to call the customer service line.

For up-to-date Alaska Air contact details, visit the GetHuman website.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why does GetHuman Write How-to Guides for Alaska Airlines Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Alaska Airlines in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Request Wheelchair Access for My Alaska Air Flight? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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