What Do I Do If I Missed My Connecting Flight on Alaska Air?
If you missed your connecting flight on Alaska Air, you might get compensation, depending on the cause. You would receive compensation if it was due to fault of the airline. However, you cannot get compensation if your delay or flight cancelation was a result of extraordinary circumstances. Consider seeking support from the customer service team if you need help.
What Do I Do If I Missed My Connecting Flight on Alaska Air?
If you missed a connecting flight from Alaska Air, the step you take depends on your reason for missing it. If you missed it due to the airline's fault, they should compensate you. Before booking you on another line, they may offer accommodation and meals. If, however, you missed the flight due to reasons of your own, you don't get any compensation. Even though some factors are not in your control, you can put in an effort to minimize your chances of missing your connecting flight. Ensure that you have lots of time between flights.
If you are going to miss a flight, you must let Alaska Air know about it in advance. They will give you the value of your ticket as credit for future use. The credit will be sent to your My Wallet. You may cancel your ticket using three main options:
- Speaking with an agent at one of the airport ticket counters
- Contacting the reservations team on the phone
- Changing or canceling your reservation on the Alaska Air website
If you fail to cancel your ticket before the departure of your flight, the no-show policy will be applied. The policy means that:
- Your flight reservation will be canceled along with all continuing and return flights
- Changes or cancelations have to be made before the scheduled departure time if you wish to get credit for a future flight
- The money you spend on non-refundable fares is not available as credit for a future flight
If You Have a Multi-Flight Trip
If you have a multi-flight trip, you may receive compensation for only part of it. Your missed connection compensation must meet several conditions. They include:
- The disruption has to be eligible under EC 261. This means that it must have been caused by extraordinary circumstances
- Your missed connection should have occurred due to a delay that causes you to reach your final destination up to three hours late
- Your missed connection should have been caused by denied boarding or a cancellation
Contacting the Support Team
There are plenty of ways to contact the customer service team if you need help. If you missed a connecting flight on Alaska Air, they may help you get compensation and any other help that you need. The best way to contact Alaska Air is on the phone. You get the chance to speak directly with an agent and explain the details of your problem. If they can't help you, they may direct you to contact them on the phone.
If you don't need to speak directly with an agent, Twitter is your best support option. It is a public platform, so you get support fast and may learn from the opinions of other people. If the customer service agents cannot help you, they may suggest that you contact them on the phone.
The Alaska Air help desk has plenty of tips and suggestions that may address your concerns. Consider going through the help pages before exploring other support options. If you end up going back and forth with the customer service agents on the help desk, they may ask you to contact them on the phone.
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