Step By Step Guides for Solving AliExpress Issues

Instructions to help with popular customer service issues

Popular AliExpress How-to Guides

How Do GetHuman's How-to Guides Help Me?

Not only do we write step by step manuals for how to solve common AliExpress customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing AliExpress customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.

Problems recently reported by other AliExpress customers

Hello,I accidentally clicked confirm order, will my package still come? Is there anythi...
Hello,**I have opened a dispute for order **************** (I received a wrong item and...
Hello, we get a reminder about a payment.*Order: ****************.*We was Pay with klar...
my order **************** has not arrived and i have Email from you with finished, what...
I want to retrieve my account *Someone mistakenly changed my Gmail account and I can’t...
Buen d*a quiero saber un pedido que hice y quiero verificar para el env*o sea directo a...
How much is the customs tax on aliexpress for usa?
Why are you so attracted to children???
how do I open an account. Just slide does not appear to be functioning so cannot progress
My mother bought * items on AliExpress and paid on the ** october wit credit card. She...
Bonjour, une de mes commandes devais arriver ( commande group*e) mais le statut me met...
Bonjour .je suis Monsieur Antonio Colella le** ** **** j ai dais une commande deadapta...
I want to withdraw my Alipay wallet balance but I can‘t add my bank account because of...
I had ordered the item **mm prostate massager. It arrived working but stopped working a...
Hello*I cant login in my Aliexpress Account i have tried all things i can do but nothin...
The app won’t let me pay for items
Hello! I am reaching out because I have two missing packages that said they were delive...
I ordered rowing machine product number **************** and received boxing gloves ins...
See more issues reported by AliExpress customers

Does GetHuman write how-to guides because they are a partner of AliExpress?

GetHuman has no affiliation whatsoever with AliExpress, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of AliExpress have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it.

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