Step By Step Guides for Solving AliExpress Issues

Instructions to help with popular customer service issues

Popular AliExpress How-to Guides

How Do GetHuman's How-to Guides Help Me?

Not only do we write step by step manuals for how to solve common AliExpress customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing AliExpress customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.

Problems recently reported by other AliExpress customers

I placed an order on the *st of October for a mikecrack backpack to spain. I received a...
Someone made.an order.with u guys and they stole.my.credit card. This better get resolved
i’m a premium buyer on Ali express and I buy a lot of things regularly I’ve tried to bu...
I have been trying to order an item for * days straight and the site seem to get stuck...
IVE HAD MULITIPLE ORDERS THAT IHAVE NOT YET RECIEVED NOR HAVE I GOTTEN A REFUND FOR THE...
Hello*Ich wollte eine Bestellung machen, leider kann ich die Adresse nicht auf englisch...
I'm unable to order items. I'm asked to reactivate my account, or see the customer serv...
I bought an item but the seller of AliExpress says he didn't get the money. However, Pa...
Golfclub Homna TR**P with graphite Visard shaft R.*Irons *************Also: Homna Drive...
Hi there. I have issue with my visa orepaid card. I could purchase anything from AliExp...
I have a problem with my account. Everytime I try to sign in there is a message: We ha...
I receive the damage item and sent back to them but the seller will not accept and sign...
I want to pay with coins my smartphone instead of money how can I do it
My Telephone Number: ************My Case *******************Hi Dear AliExpress, i want...
Hello. When i order something with coupons order been closed for security concern. How...
Took out **.** three times
I placed an order for a cake riser. and this one did not arrive in good condition, they...
My refund has not arrived since April. The status says "refund approved. Bank is processing"
See more issues reported by AliExpress customers

Does GetHuman write how-to guides because they are a partner of AliExpress?

GetHuman has no affiliation whatsoever with AliExpress, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of AliExpress have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!