Step By Step Guides for Solving AliExpress Issues

Instructions to help with popular customer service issues

Popular AliExpress How-to Guides

How Do GetHuman's How-to Guides Help Me?

Not only do we write step by step manuals for how to solve common AliExpress customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing AliExpress customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.

Problems recently reported by other AliExpress customers

warn greetings,*I placed an order of * items after payment is done it shows that the re...
Canceled ** items and you took a large amount of money and have proof of this and I...
I already got a email yesterday, that comfirmed the payment. But status of the order st...
Mi paquete fue entregado a una direcci*n que no es la m*a.
order id ****************.*i bought but shipment canceled.open dispute its month ago i...
you have a car pert in china for a car part number is *****-***** I can only find it wh...
Dear Sir,* *I am a Diamond Member of Aliexpress from Nigeria.*The government recently r...
Hi guy, can you please help me to ask you stuff member on why they have refuse or fail...
I HAVENT RECEIVED MY ORDER SINCE FEW MONTHS AGO. I have ordered a skipping rope and a b...
I want to skip Aliexpress automated live chat, the robot is not getting me the right an...
hello, I have just been informed that the package I ordered if it does not arrive by De...
I order last friday from * differrent seller. Then i pay with my debit card bank transf...
I am trying to order a wig I need help I do not see the order *
Hello,*I have an issue with my order number ****************.*First for two days I trie...
Dear Aliexpress team,**I‘m awaiting above named order for delivery to Germany, but sinc...
I don’t recive my refund after i’ve won a dispute
When the shipping will be available to Moldova
I received a broken and wubbly item.I neeeded my total full refund($**.**) as in the in...
See more issues reported by AliExpress customers

Does GetHuman write how-to guides because they are a partner of AliExpress?

GetHuman has no affiliation whatsoever with AliExpress, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of AliExpress have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it.

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