Step By Step Guides for Solving AliExpress Issues

Instructions to help with popular customer service issues

Popular AliExpress How-to Guides

How Do GetHuman's How-to Guides Help Me?

Not only do we write step by step manuals for how to solve common AliExpress customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing AliExpress customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.

Problems recently reported by other AliExpress customers

I spend a lot with ali express and consequently have qualified for diamond membership...
Hallo,*Ich habe meine Passwort von Aliexpress vergessen.*Jedem Versuch *ber App Kontakt...
hello i need help to fix this problem when i try to contact a seller it shows me this m...
I had placed an order with a supplier who deals with Football jersey I placed the order...
The order was canceled and my money was taken and not refunded so i'm not sure what happened.
I received the parcel today but they put inside a wrong item
i tried to order an swan neck and tips tuesday and i webnt through paypal used my debit...
An item I ordered that should have been a ** month subscription has stopped working aft...
I am from the philippines Ive ordered today at endou simulation store worth ****.** US...
Hi dear I order some items to AliExpress money cut already but status show is my order...
Hello AliExpress Customer Service*Refunds*Disputes,**RE: GRADY L. NICHOLS* ORD...
Bonjour, j'ai effectu* une commande sur votre site internet fin juin **** d'un maillot...
I have already paid for my order but the Klarna app states that I have not paid!!
The post office my orders are sent to charge me extra money for shipment when I go to p...
Hi,*I have ordered, received and returned products (t-shirts) because they didn’t fit...
hollow , im abdul kari from mombasa kenya.*I want a red garnet ring but down on the red...
I have a dispute open. But the tracking number ist wrong. I need to change it so the se...
Hello. Can you please look at my purchase history and have a look for me until today, w...
See more issues reported by AliExpress customers

Does GetHuman write how-to guides because they are a partner of AliExpress?

GetHuman has no affiliation whatsoever with AliExpress, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of AliExpress have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it.

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