Step By Step Guides for Solving AliExpress Issues

Instructions to help with popular customer service issues

Popular AliExpress How-to Guides

How Do GetHuman's How-to Guides Help Me?

Not only do we write step by step manuals for how to solve common AliExpress customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing AliExpress customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.

Problems recently reported by other AliExpress customers

Hi i just to complain because ali express deducted twice on my account on april * i mad...
Why I have been asked to update my address and never had any issues with receiving my o...
Order Number:*******************I couldn't get my order I called local shipping compan...
Mi pedido no aparece dice que no lo entregaron
The return label generator button is not working for my product return! Please help! Th...
Forgot password via the web function forgot your password it is not possible to reset t...
It says an order is arrived at my house and it neve arrived here. *Order *: *Your parce...
Someone made a purchase using my banking information and i would like it cancelled and...
I was ordering a spare part for a CD reader. I completed the form with all required dat...
A package I ordered is being shipped to my old address, how do I reroute the package?
Refund not sent. Item never receive seller lie and stated I receive when she know there...
Sometimes there is the same item in many colors but I can just order one of them at a t...
good afternoon, I have a problem and have not been able to get hold of anyone on the ch...
Hello! When I first created my AliExpress account a few years ago I used an old e-mail...
Please I want to find out the status of my order as it's day of delivery has exceeded...
hello sir or madam *my name is sulayman aziz i have some problem someone use my bank ac...
I can't receive anymore the * number code email to login to to my Aliexpress Account.*W...
I returned an item but I don't know how to put the receipt to confirm that I returned i...
See more issues reported by AliExpress customers

Does GetHuman write how-to guides because they are a partner of AliExpress?

GetHuman has no affiliation whatsoever with AliExpress, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of AliExpress have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it.

AliExpress Reference

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