How do I get a refund from AliExpress?

Not happy with your purchase from AliExpress. Getting a refund processed can be tricky. Let us show you how to do it, guaranteeing you get your money back.

When you purchase something from AliExpress, you may not always get exactly what you ordered. Other times, you may not even get your order. Even though AliExpress tries to avoid such issues, they can be inevitable. In such instances, you may be eligible for a refund. Try contacting them through the 'Contact now' tab on their seller page. If you are unable to find a solution, it may be time to start claiming your refund. A lot of people buy from the site so there is a system for refunds. Follow the following steps to open a dispute.

  • Log in to your account
  • Click on 'my orders' and select the order for which you want a refund
  • Click on the option 'open dispute'
  • Fill in the information
  • Submit your request

You are required to give your AliExpress seller a maximum of five days to respond to your request. Your money is automatically refunded to you when that period ends.

If you are looking for information about the progress of your dispute, click on the button 'Dispute in Progress' or 'Dispute Finished.' depending on its status.

It is possible to encounter AliExpress sellers that do not deal with your dispute request as soon as you would like. If that happens, you need to be patient. Continue to negotiate with the supplier to see if you can't find alternative solutions.

If you are unable to agree on a solution within 15 days, you can escalate or accelerate your dispute. You can do that by clicking on the option 'Escalate Dispute.' The button is on your product details page. You can find it for up to three days after you make your initial request.

Reasons to Demand for Refunds or Returns

When the Item Doesn't Match its Online Description

Some sellers may represent their products online accidentally or on purpose. If you realize that the product does not match its online description or that you misunderstood the description, then you can get a refund.

If the seller misrepresented their item online, then they are required to send you an apology through email. They will then reach out to their supplier and send you a replacement or refund.

If the Product is Defective

If your seller sends you a product that is defective or damaged, you are eligible for a return or refund. This is a rare event but it may happen especially if your seller does not have a reliable supplier.

If the Product is the Wrong Size

A mistake order is a common reason for returns. If you receive a product that is smaller or bigger than you expected, your seller should allow you to return it and get the size you ordered. Some sellers may even send you the product you ordered and allow you to keep the other item.

The Refunds and Returns Process

The refunds and returns process begins when the customer makes that request. The seller will then try to understand the reason for the request. If it is valid, they will reach out to the supplier asking for a Return Merchandise Authorization (RMA) or a refund.

They will then send you an apology email with your RMA number and return address. You may send the item back to the supplier or the seller. If you will be paying for the return shipping, you also need to buy a tracking number.

Your sellers may not want you to return some products especially if they cost less than the shipping costs. In such cases, they may send you a replacement without requiring for a return to avoid wasting money.

How do I get a refund from AliExpress?

Why Did GetHuman Write "How do I get a refund from AliExpress?"?

After thousands of AliExpress customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I get a refund from AliExpress? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting AliExpress if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for AliExpress Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like AliExpress in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I get a refund from AliExpress? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 4 years ago
Viewed 559,972 times
aliexpress refund
billing issuesd
account issues
Refund a Charge
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!