If you rented or bought something from Alibris but are not satisfied with what you got, you may be able to return it for a refund. Find out how you can get a refund below.
You qualify for a refund of an Alibris purchase if you make the return within 60 days of the purchase, and you are returning the item because it was damaged or defective, because it was not as described, or because it was not the item you ordered. You may in some circumstances qualify for a refund if you simply changed your mind about the purchase. That, however, depends on the individual seller and is not up to Alibris. You may be directed to contact the seller to try to work out a return and refund between the two of you if that is the reason for your return. When it comes to rentals, you must make the return within 21 days of the rental date to qualify for a refund.
To make your return, follow this procedure:
You should receive your refund within two or three weeks of the receipt of your package. It will be made in the same form of payment you used to make the purchase.
If you need any help with your return, you can talk to an Alibris representative via help forum or phone.
After thousands of Alibris.com customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Alibris.com? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Alibris.com if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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