How Do I Check the Status of My Claim with Allstate?

Claims are never much fun to deal with, but Allstate makes them easier to file and track. You can use the app and website for most claims and an Allstate representative is just a call away. Allstate's claims page is full of useful information, including contacts if your claim can't be filed and tracked through My Account. It also has details about the claims process and more.

Allstate provides many insurance products, ranging from its well-known auto to home, renters, motorcycle, business, and term life policies. With so many products, what does an Allstate customer do if a claim needs to be filed? How can a customer check on a claim? The answers to those questions will depend on the type of claim. You can use either the app or the My Account section to file and track your claim. The only claims that cannot be filed or tracked through those methods are flood claims, life claims, and annuity claims. For those, please visit Allstate's how to file other claims section for details.

Tracking a Claim You Recently Filed

If you filed a claim, tracking it is pretty straightforward through the website and app, as follows"

  1. Go to
  2. Click on the claims tab and select track a claim on the dropdown menu. You will be prompted to log in to your Allstate account. Please note that non-Allstate customers will be prompted to create or log into a guest account to track the claim.
  3. If you use the app, open it and log into your account, if needed, and open the claims section which might be a separate tab or listed under My Account.
The Claims Process Explained

When a claim is submitted, you will receive a claim number for easier tracking. Then, you may be contacted by them or be asked to contact one of Allstate's claims representatives. They will help you through the claims process, answering your questions and concerns. When you receive the damage assessment, Allstate will also help with the repair choices and any estimates. The settlement you may later receive will be based on your policy coverages.

Allstate has more information regarding the claims process at One there, click on the corresponding icon for your type of claim. You will find this under the Learn More About the Claims Process paragraph under the File a Claim section.

Why Did GetHuman Write "How Do I Check the Status of My Claim with Allstate?"?

After thousands of Allstate customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Check the Status of My Claim with Allstate? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Allstate if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Allstate Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Allstate in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Check the Status of My Claim with Allstate? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked a year ago
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Allstate Claims Tracking
How do I track my Allstate claim?

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