How Do I Reset My Username and Password with Ally Bank?

Banking online is a different experience than going to a bank branch and there are quite a few extra advantages. However, there might be times you forget your username or password and need to reset them. Ally makes this easier by having you call them if you need your username. If you need your password as well, that can be changed or retrieved online.

Ally Bank is one of the most popular online banks and it's no wonder. Their customer service is available 24 hours a day, 7 days a week. They offer many financial products and they have thorough help pages and an app that helps their customers get things done. But, as with any online bank, users must have a username and password to get in and there are chances you might forget your username, password, or both. Your username could be blocked. What do you do should this happen to you? Read on for how to handle this scenario like a professional.

Forgotten or Blocked Username

If you forget your username or had too many unsuccessful login attempts using the incorrect one, just call Ally Bank Customer Service and they will reset it for you.

Please keep in mind that usernames can be case sensitive like passwords are. Please note that if you use the reset username link for your Ally Bank account, the website will prompt you to call customer service.

Username Tips

  1. The strongest usernames are a combination of uppercase, characters lowercase, characters, numbers, and punctuation marks, and other special characters.
  2. A username that is easy for you to remember but hard for someone else to guess.
  3. Never include information that someone can look up or hack into, like birthdays, social security numbers, children's or pets' names.
  4. Never give out your username or passwords. Legit emails would never ask for such information and emails that do are phishing scams.

Your Ally Banking Password

If you forget your password, please don't call customer service, they're not able to retrieve it for you.

  1. To rest your password, please go to and click on the green sign in button in the upper right-hand corner.
  2. Go to the Forgot Username or Password, located beneath the sign in fields and select Password.
  3. Next, you will be a small window asking you which password you're wanting to reset, select Banking or Invest.
  4. On the next screen, you'll be asked to provide your username and full social security number, and shown your password recovery options. Receive your password hint by text or email, or Ally will send you a security code to create a new password.

Why Did GetHuman Write "How Do I Reset My Username and Password with Ally Bank?"?

After thousands of Ally Bank customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Reset My Username and Password with Ally Bank? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Ally Bank if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Ally Bank Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Ally Bank in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Reset My Username and Password with Ally Bank? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Ally Bank

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Reset Ally Bank username or password
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