How Can I Check My Amazon Gift Card Balance?

If you have received an Amazon gift card, or you purchased one and cannot remember the balance, you have options to retrieve that information. You can log into your account online or via the mobile app and get your Amazon gift card balance either by redeeming the card or requesting assistance from customer support. Knowing the gift card balance helps you better plan on how to enjoy your Amazon gift card.

Whether you purchased an Amazon gift card, or you received one as a gift, you want to make sure you are keeping track of your card balance. How to you check your Amazon gift card balance? You can get balance information by contacting Amazon customer support here, and you can keep reading for ways you can check your gift card balance.

Ways to Check Balance

You can check your Amazon gift card balance either by redeeming your card or without redeeming it.

When Redeeming Your Card

You can redeem your Amazon gift card online or through the mobile app. When you redeem the card, it automatically applies the amount on your card to your Amazon account.


To redeem your Amazon gift card online, follow the steps below:

  1. Open the Amazon website.
  2. Log into your account.
  3. Select Gift Cards in the menu at the top of the screen.
  4. Click on Redeem an Amazon Gift Card.
  5. Enter the claim code on the back of your Amazon gift card.
  6. Click on Apply to your balance.
  7. This will update your available balance and you are now ready to use your Amazon gift card.

Mobile App

To redeem an Amazon gift card through the mobile app, follow these steps:

  1. Open the Amazon app on your smart device.
  2. Log into your account.
  3. Tap on the three lines at the bottom right-hand side of your screen.
  4. Touch Account on the screen.
  5. Scroll through the menu that opens to Manage gift card balance.
  6. Tap on Redeem another gift card.
  7. You can either use your phone's feature to scan your gift card code, or you can enter it manually.
  8. Once the code is entered, tap on Apply to your balance to add the money to your account.

Once you've redeemed your card, either online or via the mobile app, the amount added will display in green letters on the screen giving you the current gift card balance on your account.

Checking Balance Without Redeeming Your Card

If you want to check your Amazon gift card balance without redeeming it, you can do that by completing the steps below:

  1. Open Amazon's website.
  2. Log into your account.
  3. Type the word "help" in the search box at the top of the page.
  4. Click Help and Customer Service on the window that opens.
  5. Select Payments, charges or gift cards on the right-hand side of the screen.
  6. Choose Something Else from the available options.
  7. Select I need more help.
  8. This will open a chat box with customer support.
  9. Type in that you wish to check the balance of a gift card without redeeming it.
  10. Note, the chat will initially be with a bot, not a live customer service representative. Type in "check Amazon gift card balance without redeeming it." The bot will switch you to a live customer service rep.
  11. Provide the redemption code on your card to the representative and that individual will give you the balance on your card.

Amazon does require you already have or create an account to redeem an Amazon gift card. For more information, contact Amazon customer support here.

Why Did GetHuman Write "How Can I Check My Amazon Gift Card Balance?"?

After thousands of Amazon customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Can I Check My Amazon Gift Card Balance? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Amazon if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Amazon Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Amazon in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Can I Check My Amazon Gift Card Balance? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 6 months ago
Updated 6 months ago
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Amazon gift card
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