How Do I Cancel My Amazon Order?

This article outlines the quick, easy steps to canceling an Amazon order via the company website or customer service telephone number. The article also outlines how to confirm cancellation of the order as well as how to contact Amazon customer service. There is also information on how billing is completed at the time of order.

Amazon has changed the way a lot of us shop bringing products of all kinds from all around the world right to our doorsteps. However, there will come a time when you may find you no longer need the product you've ordered, or life events happen and you will have to get the product another day. You may place an order by mistake and want to cancel it. You may be asking yourself "How do I cancel my Amazon order?" You can call Amazon Customer Service at the number here, or you can cancel your order online. Note: orders for items sold by Amazon are not charged to your credit or debit card until the item(s) has been shipped; however, items sold through a third-party vendor through Amazon may charge your card at the time you place your order.

Cancelling your order is a simple process. Just follow the steps below.

Canceling Your Order

  1. Log into your Amazon account
  2. At the top of the screen, choose "Returns and Orders." The orders you have pending delivery will be at the top of the list.
  3. Scroll to the order you wish to cancel and select "cancel items." This will open a new window where you will confirm the cancellation.
  4. You have the option of giving a cancellation reason; however, Amazon does not require a reason to cancel an order. If you wish to give a reason, select the "Select Cancellation Reason" to open a drop-down menu and choose from that menu.
  5. Choose "cancel items selected in this order" to complete the cancellation process.

This will prompt a new window to open confirming the order has been cancelled. Amazon will also send you an email confirming the order has been cancelled. Another method to make sure the order was properly cancelled is to follow the steps below.

Confirming Cancellation of Order

  1. Log into your Amazon account.
  2. At the top of the screen, choose "Returns and Orders."
  3. Select "Cancelled Orders" from the links at the top of the screen.
  4. The cancelled order should be at the top of the list.

If you cannot get the matter resolved through this method, you can contact Amazon customer service through the link listed here.

When shopping online, you want assurances that your purchases are being handled correctly, and that cancellations and returns are a painless process. Amazon has streamlined this for customers to enhance the shopping experience. Cancellations can be completed online at their website or by calling the number found here. By following these steps, you can safeguard your online purchasing.

Why Did GetHuman Write "How Do I Cancel My Amazon Order?"?

After thousands of Amazon customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Cancel My Amazon Order? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Amazon if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Amazon Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Amazon in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Cancel My Amazon Order? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 10 months ago
Updated 10 months ago
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