All delivery concerns are handled by Amazon Customer Service. If you want to complain about a late delivery shipped by Amazon, please contact their Customer Support. You will need to log in to your account first and select the item you want help with. Follow the on-screen instructions on how to get help.
You may contact Amazon via email or chat support. They do offer around-the-clock support for their customer service. However, before contacting them regarding a late delivery, please make sure you have all the important details with you and that you were able to track your order.
Most Amazon orders are delivered on time. However, some items can show up a few days after the estimated delivery. Some of the possible reasons for a late delivery with Amazon include severe weather conditions, incorrect address, international customs procedures or missing building or floor number. It's recommended to make sure you have input the correct shipping address to avoid delays with Amazon delivery. You can also set up your notifications to receive real-time updates on your order.
Amazon also offers guaranteed delivery on certain products. You'll know when the item has guaranteed delivery on the checkout page. When your order is offered guaranteed delivery and it's shipped late, you may contact Amazon regarding the order to get a refund on your shipping fee. However, make sure you're certain of the confirmed delivery date found in your confirmation email before contacting Amazon. If you have other issues with your Amazon delivery, please contact Customer Support.
If you don't have the item yet but it shows delivered, check with your neighbors first and the carrier before contacting Amazon regarding your order. Make sure you contact Amazon within 30 days regarding your delivery. If the item is sold by a 3rd party seller, contact the seller directly.
After thousands of Amazon customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Complain to Amazon About a Late Delivery? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Amazon if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Amazon in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Complain to Amazon About a Late Delivery? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.