How Do I Exchange an Item from Amazon?

GetHuman is an agency that connects customers of big companies such as Amazon to enable them to share their service experiences. We provide simple DIY guides to tackle service problems on your own. Our agents also gather customer care contacts so that consumers can seek assistance whenever they're in need.

In the modern world, technology is a vital resource in everyday life. It's useful in the operations of various industries, including food processing, manufacturing, automotive, energy, and defense, among others. And with company operations shifting online, the buying and selling of goods and services has never been more comfortable.

Amazon is a multinational technology corporation that sells its products globally. It focuses on delivering e-commerce, digital streaming, artificial intelligence, and cloud computing solutions. The company is known for its technological innovation and is the world's largest AI assistant provider, live streaming platform, and online marketplace.

With Amazon's web page, customers can purchase products such as shoes, apparel, baby products, watches, and jewelry. At times, you may buy a product and either receive a damaged item or the wrong one hence the need to exchange goods. Regardless of your reason, you have the choice of replacing the product you bought. Read on to find out how.

The detailed steps

For items that qualify, you can exchange them via Amazon's web page. Here's what to do:

  1. Launch Amazon's official website on your computer
  2. Click on the Sign-in icon that's towards the top right of the screen and key in the relevant details to access your account.
  3. Navigate to Your Orders and choose Return or replace items (the option beside the thing you want to be exchanged)
  4. Choose the item you want to replace and pick an option from the Reason for the return menu.
  5. The company will create an exchange order with the same shipping speed as that of your original item.
  6. Use your return label to send back the original item (it's essential to complete the return within 30 days to avoid charges for both the exchange and initial products.)
  7. If the exchange item costs less than or more than the original, you will get a refund or price charge for the difference, respectively.
  8. The company agents will process the exchange and send the new shipment to you.


While trying to solve your problem on your own is one way to go, another option is to seek customer care representatives' help. There are various ways of contacting the service agents, some of which include:

Phone number

One way of getting the help you need is calling Amazon's customer service agents. Be sure to have handy your online account details before the call to enable quick service provision. After verifying your identity, the staff will help with the exchange process, give you tips for future use, and follow up on previous problems.

Live chat

The second way of getting customer support is via live chat. This method is ideal for people who prefer writing as a mode of communication. The platform offers customer assistance in real-time, so you can get quick help whenever an agent responds.


Email support is the third way to get hold of the customer service department. The agents usually reply to email messages in the order they come in, so don't worry if it takes a while to get a reply. However, you'll surely get help with your exchange issue.

Help pages

Amazon offers client support through customer FAQ, forum, and online help desk. You can look at the various help topics in the platform and choose one related to item exchange. An agent will reach out to you, and you can then address your issue to get the help you need.

Social media pages

Through Amazon's social media business pages, clients can get support via Twitter and Facebook. Send direct or public messages, and the company reps will reply and assist you.

Why Did GetHuman Write "How Do I Exchange an Item from Amazon?"?

After thousands of Amazon customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Exchange an Item from Amazon? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Amazon if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Amazon Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Amazon in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Exchange an Item from Amazon? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 3 months ago
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Exchange item from Amazon
Replace item from Amazon

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